QA Technical Service Analyst - 12m FTC

The role

Systems knowledge and traceability

• Build and maintain knowledge of assigned systems to support projects and business-as-usual services.
• Document system functions, requirements, and acceptance criteria and maintain requirement traceability across system and project lifecycles.
• Review and maintain traceability matrices, system coverage, and mappings between requirements and test cases.
• Develop process diagrams and mind maps showing system components, end-to-end data flows, and dependencies.
• Review system requirements following project, business-as-usual, and service updates and keep current versions available.

Testing and QA delivery

• Conduct technical, acceptance, and end-to-end testing as needed.
• Support QA across releases and changes and coordinate QA activities with suppliers when needed.
• Estimate testing effort and track it across projects.
• Define acceptance test criteria with business stakeholders and support sign-off of user test requirements.
• Create and maintain test plans, strategies, scope, test objective matrices, test cases, reports, and defect-management outputs.
• Support development of a data model for future analytics.

Experience and qualifications

• The ideal candidate has a relevant engineering, computer science, or information technology qualification.
• The posting describes ISTQB or similar certification in Advanced Test Management and Agile as part of the ideal profile.
• Demonstrated manual and automated testing experience for end-to-end solutions, including estimation, reporting, and defect management.
• Experience testing in waterfall and agile environments and a strong acceptance-testing background.
• Experience with Jira, Confluence, and ALM or similar test tools.
• Knowledge and experience with automation tools such as PyCharm or similar.
• Knowledge of CI/CD, DevOps models, and code management tools such as GitHub.
• Ability to work independently and create system process diagrams and mind maps.

Tools and working methods

• The role uses Jira, Confluence, and ALM or similar test tools.
• Automation tools include PyCharm or similar; code management tools include GitHub or similar.
• The role involves system analysis, requirements traceability, acceptance and end-to-end testing, and both agile and waterfall methods.

About Rail Delivery Group