QA Service Manager

About TTC Global

Responsibilities

• Plan QA team capacity and allocation against the client's project and release schedule.
• Oversee onboarding, coaching and performance of the QA team on the engagement.
• Run service governance: status reporting, service reviews, KPIs and risk tracking.
• Act as the main escalation point for the client on QA service delivery.
• Track hours, budget and contractual commitments for the engagement.
• Drive continuous improvement of QA processes and service quality.

Qualifications

• At least 5 years of experience in quality assurance or software testing, including 3 years managing QA teams or services.
• Experience with capacity planning and resource management in a consulting or managed services setting.
• Experience with service governance, KPIs and reporting to senior stakeholders.
• Knowledge of Agile and traditional delivery models.
• Proven leadership and strong client relationship skills.
• ISTQB Test Manager, PMP or ITIL certification is an asset.
• Fluent French, spoken and written, and professional English (see language requirements).
• Québec resident, able to travel to the client's Montréal headquarters 1 to 2 days per week.
• Legally entitled to work in Canada and able to complete the client's background checks. A criminal record is only considered where it relates to the job, in line with the Québec Charter of human rights and freedoms.
• Language requirements
• French is the working language of this role and of the client. Professional English is also required because the role involves regular written and spoken collaboration with TTC Global delivery, practice and support teams based outside Québec, including elsewhere in Canada, the United States and the United Kingdom.
• Schedule and location
• Monday to Friday, aligned to Montréal business hours (Eastern Time). On site at the client's Montréal headquarters 1 to 2 days per week for meetings and testing work; remote the remaining days.
• Employment type: open to full time or contract.
• If your experience or qualifications are similar to our ideal of a successful candidate, please consider applying. Experience comes in many ways; skills may be transferred, but passion for your career can't be substituted. At TTC, we understand the importance of diversity and how much value it brings to the table. Diversity brings about creativity and new perspectives, which is why we encourage everyone to apply. Accommodations are available at every stage of the hiring process; just let us know what you need.