Q-Commerce & Dark Store Vendor Operations Specialist

Role overview

Responsibilities

• Manage product listings, SKU mapping, catalog accuracy, pricing, and availability across platforms.
• Monitor sales performance, identify growth opportunities, and improve product visibility.
• Track competitor pricing and coordinate promotions, bundles, and in-app campaigns.
• Monitor stock availability, SOH, OOS, Stock Cover, and Sell-Through across dark stores.
• Coordinate purchase orders, stock allocation, and replenishment with platform teams.
• Analyze Sell-In versus Sell-Out to improve availability and reduce lost sales.
• Work with platform Account Managers to resolve operational issues, claims, and discrepancies.
• Support onboarding of new platforms and prepare daily and weekly performance reports.

Requirements

• 2–3 years of practical experience in Q-Commerce platform management or Dark Store Vendor Operations.
• Experience working with Q-Commerce partner or vendor dashboards.
• Good understanding of catalog management, pricing, promotions, inventory, and replenishment.
• Strong Excel, data analysis, and reporting skills.
• Good written and spoken English.
• Ability to manage multiple platforms, follow up on daily operations, and identify commercial opportunities.
• Experience in Saudi Arabia or GCC markets is preferred.
• Direct Q-Commerce platform operations and vendor management experience is sought; traditional e-commerce or general warehouse experience alone is not relevant.