Property Management Coordinator

The Role

Key Responsibilities

• Provide administrative support services for the efficient and effective operation of the Property Management department
• Maintain an accurate filing system incorporating tenant information, building/equipment maintenance, occupancy data and accounting records
• Prepare and send lease renewal notices
• Prepare Tenancy agreements for new leases and lease renewals
• Following up on lease renewals and return cheque settlements
• Ensuring, as far as possible, that tenants’ complaints and concerns are attended quickly and in a satisfactory manner
• Registration of tenancy contracts with the Ejari system
• Assist the tenants in registering their utilities (water and electricity) with DEWA
• Assist with the preparation of monthly management reports for the designated properties
• Meet tenants to receive signed tenancy contracts, ID documents and payments related to the lease
• Prepare file for new tenants/vacating tenants for handover to client office
• Inputting data on the relevant system

People

• Work as a team member, sharing knowledge and experience in order to enhance efficiencies
• Work closely with team members in order to deliver team goals and objectives
• Clients and business development
• Build good client rapport through day to day liaison, aligned to the Savills brand
• Ensure that a high level of professional relationship is maintained at all times in any communication with clients and tenants

Financial

• To ensure department targets are met on monthly basis
• To ensure renewals are done on time and make sure that the rental cheques are received and sent to the Landlords office on time
• Systems and process
• Microsoft Office suite knowledge and skills
• Ability to follow end to end process, identifying and recommending process change to maximise efficiencies and encourage this in others
• Ensure accurate and timely input of data into the Excel sheets / software wherever applicable
• Knowledge of Happy Tenant, Yardi or PACT an advantage but not a requirement

Skills, Knowledge and Experience

• Highly organised and methodical
• Excellent at multi-tasking
• Good attention to detail
• Confident, outgoing with excellent communication skills – English as primary business language
• Experience in working with a client and customer facing role
• Professional office experience, preferably in the a Property Management department
• Good interpersonal skills – team approach
• Proactive and Creative
• Other requirements include Microsoft Office skills (namely in MS Excel & MS PowerPoint) for document production.