Project Support Co-ordinator

Role overview

Responsibilities

• Manage customer relationship issues and coordinate planned work dates, workload priorities and site personnel compliance.
• Book breakdowns, installations and service visits; respond to customer enquiries, service bookings, quotations and potential orders by phone and email.
• Schedule client visits to understand equipment downtime and maintain customer relationships.
• Review and develop procedures, and train and evaluate team members on them.
• Monitor service-team activity, productivity and utilisation.
• Participate in selecting service technicians and supervisors and foster team engagement and cooperation.
• Coach direct reports, support development, communicate performance expectations and address performance challenges.
• Manage service profitability, costs and margins; work with project staff, resolve invoice queries and develop customer opportunities.

What you bring

• At least 3 years of experience in a similar role in the mining sector using an ERP system.
• Current manual car driver's licence.
• Intermediate Microsoft Word, Outlook and Excel skills.
• Strong customer service, communication, organisation, planning and time-management skills.
• Ability to solve problems, maintain attention to detail, adapt to change and work with minimal supervision.
• Ability to work positively with team members, customers, contractors and other personnel.

What FLSmidth offers

• Competitive remuneration, flexible work schedule and salary packaging options.
• Development and training, employee assistance, purchased annual leave and paid parental leave.
• Recognition platform and opportunities to participate in community and charity initiatives.