Project Manager – Software Implementation (Defined Benefit, Defined Contribution & Benefits)

Day-to-day, you'll:

Coordinate implementation delivery across cross-functional teams (Configuration, Data, QA, Product, Development, Integration, Operations, and client stakeholders), keeping everyone aligned on scope, schedule, and milestones

Own project tracking and reporting—creating and maintaining detailed plans, action logs, risk/issue/dependency (RAID) logs, milestone trackers, and status materials that inform leadership and clients

Facilitate working sessions and team meetings, document decisions and action items, and follow up to ensure accountability

Spot risks and dependencies early and partner with senior leaders on mitigation strategies

Prepare client-facing status updates, deliverable tracklists, meeting materials, and follow-up communications—helping maintain strong client relationships and confidence

Support hands-on delivery activities: plan configuration, eligibility rules, enrollment processes, contributions, data migration, systems testing, interfaces, and operational readiness

Uphold PMO governance by applying templates and standards consistently across all projects

Experiment with modern delivery practices (Agile, DevOps, CI/CD) to improve how our teams plan and execute

Use AI tools and copilots to boost your own productivity—drafting meeting notes, summarizing actions, writing status reports, and handling routine communications more efficiently

Contribute ideas to improve how we deliver, report on progress, and work as a team

This role is about solving puzzles. You'll manage multiple dependencies across teams, navigate complexity, and create clarity in situations where there are lots of moving pieces. You'll also be a trusted point of contact for both internal teams and clients who need someone they can rely on.

You'll be part of a team modernizing benefits administration for thousands of organizations across North America. Your work helps employees access the retirement and health benefits they've earned—so you're contributing to something meaningful. Plus, you'll have opportunities to grow your project management skills, explore new delivery approaches, and leverage emerging technologies like AI to work smarter every day.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.