Team Mgr-Clinic Operations-TH

What will you do?

What you bring?

• Must-Haves (Non-Negotiables):
• Professional Qualification: Formal qualification and professional background in counselling, psychotherapy, or psychology (accredited training program)
• Current Active Accreditation: Accreditation in good standing with a recognized professional body (BACP, UKCP, BPS, or equivalent)
• Clinical Supervision Qualification: Recognized Clinical Supervision qualification or certification (e.g., BACP Supervisor Accreditation, UKCP, or equivalent)
• Post-Qualification Experience: Minimum 5 years of post-qualification counselling or psychotherapy experience, across both face-to-face and remote (telephone/video) modalities
• Short-Term Therapy Expertise: Formal training and demonstrated practice in Solution-Focused Brief Therapy (SFBT) or equivalent brief intervention modality
• Clinical Risk Assessment: Demonstrated ability to assess and navigate complex clinical presentations, safeguarding concerns, and risk escalation
• Professional Communication: Clear, professional communication style; ability to handle sensitive escalations and complaints with diplomacy and confidentiality
• Strongly Preferred:
• Direct experience working in an Employee Assistance Programme (EAP) or healthcare provider network setting
• Experience delivering or managing Critical Incident Stress Management (CISM) or trauma support
• Familiarity with healthcare/NHS environments or occupational health settings
• Experience mentoring or coaching clinicians
• Basic data literacy and comfort with digital case management systems

Who you are?

• A clinician who sees supervision as partnership, not policing—you coach and mentor practitioners toward better outcomes
• Comfortable with ambiguity and change; you can navigate system transitions and organizational integration without losing sight of clinical quality
• Empathetic and communicative; you build constructive relationships with providers and colleagues
• Detail-oriented about clinical standards and compliance, yet pragmatic about implementation
• Someone who balances clinical rigor with genuine care for the practitioners you support
• Collaborative; you value collective decision-making on complex issues while being confident in your independent clinical judgment
• A bit about us
• We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
• TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
• By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
• Professional Qualification: Formal qualification and professional background in counselling, psychotherapy, or psychology (accredited training program)
• Current Active Accreditation: Accreditation in good standing with a recognized professional body (BACP, UKCP, BPS, or equivalent)
• Clinical Supervision Qualification: Recognized Clinical Supervision qualification or certification (e.g., BACP Supervisor Accreditation, UKCP, or equivalent)
• Post-Qualification Experience: Minimum 5 years of post-qualification counselling or psychotherapy experience, across both face-to-face and remote (telephone/video) modalities
• Short-Term Therapy Expertise: Formal training and demonstrated practice in Solution-Focused Brief Therapy (SFBT) or equivalent brief intervention modality
• Clinical Risk Assessment: Demonstrated ability to assess and navigate complex clinical presentations, safeguarding concerns, and risk escalation
• Professional Communication: Clear, professional communication style; ability to handle sensitive escalations and complaints with diplomacy and confidentiality
• Direct experience working in an Employee Assistance Programme (EAP) or healthcare provider network setting
• Experience delivering or managing Critical Incident Stress Management (CISM) or trauma support
• Familiarity with healthcare/NHS environments or occupational health settings
• Experience mentoring or coaching clinicians
• Basic data literacy and comfort with digital case management systems