{bc}
Apply
workday

Customer Success Manager

TELUS Health
London, GBR
Full-time
Manager · 3+ years experience
Onsite
Discovered 4 days ago
power-bi

Full Job Posting

What you Bring

  • 3+ years of experience in Customer Success, Account Management, Strategic Account Management, or a consultative client-facing role with responsibility for retention and growth.
  • Demonstrated commercial acumen, with a proven track record of achieving renewal, upsell, cross-sell, or revenue growth targets within existing customer accounts.
  • Familiarity with Employee Assistance programs, employee wellness, health and benefits, recognition, perks, or Human Capital Management market is preferred.
  • Experience managing a portfolio of strategic clients in a high-touch engagement model, building executive relationships and influencing senior stakeholders.
  • Strong analytical skills with the ability to interpret data, identify trends, and transform insights into compelling business recommendations and client stories.
  • Comfortable leveraging AI-powered technologies, automation, and data-driven tools to improve decision-making, customer outcomes, and operational effectiveness.
  • Proven ability to navigate ambiguity, embrace change, and thrive in high-growth, fast-evolving environments.
  • Exceptional consultative, communication, presentation, and stakeholder management skills, with confidence engaging audiences from frontline teams through to C-suite executives.
  • Experience creating and executing success plans that align customer objectives with measurable business outcomes.
  • Experience with Google Workplace Tools, Salesforce, Power BI or similar technologies used to manage customer health, performance metrics and growth opportunities.
  • Occasional travel within the assigned region(s) will be required.

What We Offer

  • Sales incentive plan
  • Comprehensive training and onboarding programme
  • Primarily remote work with a strong preference for candidates based in or around London
  • Pension
  • Private Medical Insurance including Digital GP
  • Healthcare Cash Plan - claim back dental bills or the cost of new glasses
  • Dental Plan
  • Life Insurance
  • Group Income Protection
  • 24 days annual leave and two extra wellbeing days per year, in addition to 8 bank holidays
  • Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more
  • Employee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need
  • #LifeAtTELUS
  • #HiringNow
  • A bit about us
  • We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
  • TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
  • By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Qualifications

  • 3+ years of experience in Customer Success, Account Management, Strategic Account Management, or a consultative client-facing role with responsibility for retention and growth.
  • Demonstrated commercial acumen, with a proven track record of achieving renewal, upsell, cross-sell, or revenue growth targets within existing customer accounts.
  • Experience managing a portfolio of strategic clients in a high-touch engagement model, building executive relationships and influencing senior stakeholders.
  • Strong analytical skills with the ability to interpret data, identify trends, and transform insights into compelling business recommendations and client stories.
  • Comfortable leveraging AI-powered technologies, automation, and data-driven tools to improve decision-making, customer outcomes, and operational effectiveness.
  • Proven ability to navigate ambiguity, embrace change, and thrive in high-growth, fast-evolving environments.
  • Exceptional consultative, communication, presentation, and stakeholder management skills, with confidence engaging audiences from frontline teams through to C-suite executives.
  • Experience creating and executing success plans that align customer objectives with measurable business outcomes.
  • Experience with Google Workplace Tools, Salesforce, Power BI or similar technologies used to manage customer health, performance metrics and growth opportunities.
  • Occasional travel within the assigned region(s) will be required.

Preferred Qualifications

  • Familiarity with Employee Assistance programs, employee wellness, health and benefits, recognition, perks, or Human Capital Management market is preferred.

Responsibilities

  • Own Client & Executive Relationships: Manage a portfolio of up to 20 priority clients, developing strong relationships with HR, Benefits, Wellbeing leaders, executive sponsors and budget owners to drive programme success, retention and long-term partnership growth.
  • Drive Retention and Growth: Take ownership of renewal outcomes and identify opportunities to expand TELUS Health solutions within existing accounts. Build commercial account plans that demonstrate value, uncover client needs and generate revenue growth.
  • Deliver Strategic Value: Develop a deep understanding of client priorities and business objectives, leading executive business reviews, success planning sessions, and value realisation discussions that align TELUS Health solutions to wellbeing and organizational goals.
  • Lead with Insight: Translate EAP utilisation, engagement and business data into meaningful client conversations. Use insights, trends and AI-powered tools to tell a compelling story that drives action, informs targeted wellbeing engagement strategies, increases adoption and delivers measurable wellbeing and business outcomes.
  • Champion Innovation and Change: Help clients navigate evolving workplace wellbeing challenges by introducing new solutions, capabilities, and best practices that maximize value and adoption.
  • Collaborate for Impact: Partner closely with Sales, Product, Marketing, Operations and Clinical teams to deliver exceptional client experiences and accelerate customer outcomes.
  • Drive Excellence: Maintain accurate renewal & account plans, opportunity forecasts and success metrics while proactively mitigating risks and identifying opportunities for continuous improvement.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at TELUS Health

Supervised Instructor Therapist

Toronto, CAN

Discovered YesterdayFull-time

Bilingual Customer Success Manager, TELUS Health's Employer Solutions

Montréal, CAN

Discovered 3 days agoFull-time

Case Manager Disability

Houston, USA

Discovered 3 days agoFull-time

Team Mgr-Clinic Operations-TH

Glasgow, GBR

Discovered 3 days agoFull-time

Mental Health and Substance Use Clinician

Victoria, CAN

Discovered 3 days agoPart-time

Intermediate Pension Systems Specialist (100% remote)

Toronto, CAN

Discovered 4 days agoFull-time

Bilingual Systems Quality Analyst I (100% Remote)

Montréal, CAN

Discovered 4 days agoFull-time

Associate Consultant Implementation

Montréal, CAN

Discovered 1 weeks agoFull-time