Project Manager – Soft Services

About This Role

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 70,000 employees!

We are currently recruiting for a Project Manager – Soft Services to join our Total Facilities Management team in our HQ, located in DAFZA, Dubai Airport Free Zone.

Scope :

To oversee and implement operational process improvements across the organization. This role will work closely with senior leadership, project managers, and other cross-functional teams to identify and streamline processes to increase overall operational efficiency, reduce costs, and improve customer satisfaction. The Project Manager will be responsible for researching globally acknowledged best practices across all functions of the business, gap analysis exercises, creating roadmaps and transitional plans and leading the business from current to future state.

Responsibilities:

Financial

• Continuous improvements on process or hard savings by implementing lean six sigma practices.
• Reduce costs associated with operations, specifically labor and materials.

Customer

• Enhance customer satisfaction by improving operational processes.
• Establish and monitor data driven, digitally focused KPIs to track progress and measure success.
• Continually review and improve operational processes to ensure they stay relevant and effective against global standards and best practice.

Process

• Develop, implement and improve business processes in all areas, including but not limited to operations, finance and customer service.
• Develop, implement, and maintain operational policies and procedures.
• Work collaboratively with senior leadership and other cross-functional teams to identify, develop, and implement improvements in processes.
• Manage the mobilization of new contracts, including standardizing processes and ensuring efficiency.
• Create content for, and conduct regular training sessions and workshops to ensure that all employees understand and adhere to new or revised policies and procedures.
• Lead and manage the mobilization of new contracts and ensure standardization of the process.
• Lead projects related to ISO certifications.

Innovation

• Actively promote a culture of continuous improvement throughout.
• Monitor business processes and enhance and implement improvement initiatives as needed.
• Initiate and manage robust control mechanisms and error proofing strategies across all existing and proposed processes.

Selection Criteria:

• Bachelor’s Degree in Business Administration, Operations Management or equivalent.
• Technical Knowledge of FM standards and processes.
• Experience with project management methodologies and tools.
• Minimum experience of 5-10 years in similar role.
• Strong soft skills such as MS Word/Excel/PowerPoint and report writing skills.
• Strong analytical and interpersonal skills.
• Strong Communication skills and work ethic.
• Competent English speaking and writing level.
• Teamwork, problem solving, good vision, self-discipline, flexible and adaptability skills.
• Proven ability to lead and manage cross-functional teams.
• Process-oriented.