Operations Manager - Aviation Partner Solutions

Overview

Operations Manager

Scope

Financial

• Develop and maintain operational performance of operations of the contract
• Facilitate on time deployments of all assets in line with client demand
• Understand the commercial aspects of the contract and monitor the operational management of the service
• Responsible for management of daily reporting with operational data to support the review of contractual financial performance
• Adhering to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and achieving the operational SLA and commercial KPIs

Customer

• Proactively manage the relationship with the client in line with the RACI matrix
• Manage contacts and relationships within your account portfolio, ensure the account is fully managed and relationships are developed at every level
• Provide ideas on initiatives to maximize efficiencies and potential opportunities

Process

• Analyses trends and metrics to develop and enhance solutions, processes, and programs that address inefficiencies and creating improved processes
• Measuring, validating, and testing of the effectiveness of metrics that are applied by the business to assess and drive productivity optimization
• Responsible for Management Reporting, daily deployment data and driver performance
• Drive a culture within the team, focused on operational excellence and business performance
• Motivate the team members and influence positive behaviour
• Develop and implement streamlined processes to optimize workflows, reducing bottlenecks and enhancing the overall efficiency of the process
• Establish and enforce quality control measures within processes, ensuring that the project meets or exceed expectations
• Create comprehensive documentation for key processes, promoting standardization across teams

Innovation

• Integrate automation tools to simplify repetitive tasks and reduce manual workload
• Engage in research to stay informed about limousine industry trends, emerging technologies, software, and best practices
• Facilitate collaboration between departments to encourage the exchange of ideas, and diverse perspectives, fostering a culture of innovation
• Working with key members of the other business units to obtain the information required to compile improvement proposals
• Utilize automation tools enabling delivery of best practice in transportation operating models

Selection Criteria

• Minimum 5 years of experience
• University or College education
• Transport Management
• Rostering and deployments
• Operation procedure awareness
• Customer relationship management
• Effective report writing skills