Engineer - Facility Management

Overview

Engineer - Facilities Management

Scope

Financial

• Assist to prepare a monthly report with operational data to support the review of the operational performance of the contract in question.
• Ensure FM services are delivered as per sold solution manpower resources only.
• Identify and record continuous improvement initiatives - process improvement or cost savings.
• Manage the project service delivery performance and ensure the SLA/KPI’s are complying.
• Add value to the client’s business by either presenting with initiatives that drive down costs or complementing their objectives by proposing initiatives in line with their business goals.
• Delivery of FM services in line with agreed contractual SLA/KPI’s to ensure no penalties and deduction.

Customer

• Work with the team Supervisors/team leaders to devise and conduct any induction and continuation training required for new staff – the training package should be produced before any new staff take on their responsibilities. All training that is carried out is to be recorded in staff personnel files.
• Ensure that all service level agreements within the contract scope of works are maintained – these should be monitored monthly using the client evaluation forms, and any problems or issues should be resolved and escalated to line manager seeking support on resolution and closure.
• Procurement of materials/services/projects to be done in close coordination with procurement team, procurement policies to be strictly followed.
• Management of Specialist Services contractors/vendors within TG scope or as managing agent.
• Ensure that all contract staff sickness, absence, and holidays are reported thus always adhering to all company policies and procedures.
• Liaise with the clients and customers on a regular basis to ensure that the highest standards are achieved and maintained to exceed customer expectations.
• Develop excellent working relationships with the client at equivalent level and hold regular client meetings to ensure the smooth running of the contract.
• Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of service.

Process

• Managing the Contract Service Delivery as per best industry practices, international FM standards and compliance to local statutory guidelines.
• Order project equipment and machinery.
• Contract staff induction and continuous training on best industry practices and established SOP’s.
• Arrange and control local order purchases.
• Monthly review of the account should be carried out with the Line Manager.
• Monitor resource utilization to ensure that the right number and talent are available for delivering service as agreed contractually.
• Responsible for the preparation of the monthly staff meetings and for the daily/weekly briefings of site teams.
• Ensuring timely raising of invoices in coordination with central Admin and Finance Teams.

Innovation

• Execute energy management projects on the contract by identifying opportunities for improvement and seeking guidance from the energy manager.
• Introduction and Integration of latest technology as per the current market trends. Developing case studies and making business proposals with ROI models etc.

Selection Criteria

• Bachelor of Engineering/Science in Mechanical, Electrical, Electronics, Mechatronics Engineering or Equivalent.
• Certification preferred such as IOSH/NEBOSH and CFM.
• Minimum experience of 3 to 5 years on service delivery of structured contracts (Where standard SLA/KPI applicable).
• Knowledge of CAFM system and effective implementation of full modules
• Driving license is mandatory.
• Strong soft skills such as MS Word/Excel/PowerPoint and report writing skills.
• Ability to handle adhoc and fit out projects.
• Strong communication and interpersonal skills