Project Manager
Role Overview
Role: Customer Success Manager (CSM) / Program Manager.
Location: Riyadh.
Experience: 15+.
Domain: Corporate Banking / Transaction Banking (TB).
Seeking an experienced and dynamic CSM to oversee major software implementation projects across the Middle East (KSA).
The role bridges high-level delivery management and strategic customer relationship building.
Primary KPIs remain rooted in project delivery, governance, and execution, while acting as a trusted advisor to CXO-level bank executives.
Key Skills for This Role
Full Job Posting
About Intellect Design Arena
Intellect Design Arena Ltd is a global leader in enterprise-grade financial technology, providing cloud-native, composable, and intelligent platforms to financial institutions worldwide.
The company has an established and rapidly growing presence across Middle East financial hubs, serving Islamic, regional, and tier-one institutions.
Flagship architectures include eMACH.ai, Purple Fabric, and iTurmeric, enabling modular adoption and intelligent workflows for Middle Eastern banking.
Role Overview
Role: Customer Success Manager (CSM) / Program Manager.
Location: Riyadh.
Experience: 15+.
Domain: Corporate Banking / Transaction Banking (TB).
Seeking an experienced and dynamic CSM to oversee major software implementation projects across the Middle East (KSA).
The role bridges high-level delivery management and strategic customer relationship building.
Primary KPIs remain rooted in project delivery, governance, and execution, while acting as a trusted advisor to CXO-level bank executives.
Delivery Management & Program Governance
- End-to-end management, planning, and governance of multi-million dollar banking platform implementations.
- Maintain strict line-of-sight on timelines, risk mitigation, resource management, and project status.
- Drive operational efficiency without requiring hands-on spoon-feeding from regional leadership.
Customer Centricity & Relationship Management
- Serve as the single point of contact and trusted advisor to executive stakeholders and CXOs within client banks.
- Focus on post-delivery customer success, ensuring the client achieves core strategic goals beyond simple project completion.
- Leverage client relationships organically to identify expansion and upselling opportunities within the account.
Technical & Functional Oversight
- Guide and collaborate with onsite Tech Leads and Subject Matter Experts (SMEs).
- Maintain clear high-level understanding of cloud-native Full-Stack Java / J2EE architectures and banking ecosystem integrations.
AI-Driven Execution & Automation Mandate
- Proactively integrate AI-driven workflows and tools across project governance, planning, and reporting to accelerate delivery and enhance team efficiency.
Mandatory Candidate Profile & Requirements
- Domain Expertise: deep knowledge in Corporate Banking / Transaction Banking; candidates from commercial banking IT projects are strongly preferred.
- Technical Acumen: background in open architecture, Full-Stack Java / J2EE, and cloud-native platforms; high ability to understand technical dependencies and challenges.
- Governance & Planning: proven mastery in project planning, risk management, and delivery governance.
- Customer Centricity & Relationship Instinct: proven ability to establish high-level client trust, engage CXO stakeholders, and identify account growth opportunities.
- AI & Modern Process Adoption: active proficiency in leveraging AI tools, process automation, and modern AI-driven workflows.
- Communication: exceptional verbal and written communication skills suitable for executive boardroom interactions.
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