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Delivery Manager

Intellect Design Arena Ltd
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 5 days ago
Corporate bankingTransaction bankingSoftware implementation deliveryProject planning and governanceRisk managementResource management

Full Job Posting

Role overview

Customer Success Manager / Program Manager based in Dubai, managing major software implementation projects across the Middle East, including the UAE.

The role combines delivery management and governance with strategic customer relationships and customer success.

The stated experience level is 15+ years; the domain is corporate banking / transaction banking.

Delivery management and governance

  • Manage, plan, and govern end-to-end, multi-million-dollar banking platform implementations.
  • Maintain oversight of timelines, risk mitigation, resource management, and project status.
  • Drive operational efficiency and delivery execution independently.

Customer and technical oversight

  • Serve as the single point of contact and trusted advisor to client-bank executive stakeholders and CXOs.
  • Support customer success after delivery and help clients achieve strategic goals.
  • Identify account expansion and upselling opportunities through client relationships.
  • Guide and collaborate with onsite technical leads and subject matter experts.
  • Maintain high-level understanding of cloud-native full-stack Java/J2EE architectures and banking ecosystem integrations.

AI-driven execution

  • Integrate AI-driven workflows and tools into project governance, planning, and reporting to accelerate delivery, improve team efficiency, and maintain accuracy.

Candidate requirements

  • 15+ years of experience.
  • Deep corporate banking or transaction banking knowledge; commercial banking IT project experience is strongly preferred.
  • Background in open-architecture, full-stack Java/J2EE, and cloud-native platforms, with ability to understand technical dependencies and challenges.
  • Proven mastery of project planning, risk management, and delivery governance.
  • Ability to build client trust, engage CXO stakeholders, and identify account growth opportunities.
  • Active proficiency in AI tools, process automation, and AI-driven workflows for planning, governance, and delivery.
  • Exceptional verbal and written communication suitable for executive boardroom interactions.

About Intellect Design Arena

Intellect Design Arena provides enterprise financial technology platforms to financial institutions, including cloud-native and composable solutions for banking.

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