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Project Manager

Snap Install, Inc.
Minneapolis, USA
Full-time
Mid · 3+ years experience
Hybrid
USD 57500-65000 yearly / year
Discovered 1 months ago
Microsoft OfficeG-SuiteSalesforce

Full Job Posting

  • Develop an understanding of relevant client solutions, products, technologies, and common challenges, in order to oversee jobs and serve as an escalation point.
  • Generate quotes and scopes of work for clients on individual jobs and multi-site projects/rollouts, anticipating risks and project gray areas, and resolving through clarification or assumptions.
  • Quickly and fluently build orders in service management system, with minimal errors, recognizing opportunities to improve data. Consistently update system with clear, effective notes.
  • Schedule and coordinate jobs with technicians, effectively addressing scope and price. Gather all necessary logistical and technical information, and prepare technicians for on-site work.
  • Monitor job progress, serving as an escalation point and resolving most barriers. Confirm, review, and approve deliverables. Inform manager on larger escalations.
  • Close completed jobs, including billing and documentation, and share necessary information back to the client.
  • Prepare and organize project data, statuses, dashboards, and reporting for multi-site projects/rollouts.
  • Manage large or complex multi-site projects/rollouts and provide status reporting.
  • Strategically determine best path to project success, considering timing, technician skill set, project risks, and margin.
  • Anticipate potential problems and develop a course of action to mitigate, informing manager
  • Manage and prioritize workload and daily schedule.
  • Demonstrate an excellent ability to adapt to varying client, project, technology, technician, and site needs, and drive projects to a successful outcome.
  • Work with technicians and clients to negotiate pricing based on scope, level of effort, timeliness, and other variables.
  • Understand and adhere to standard operating procedures.
  • Develop strong relationships with technicians, clients, and co-workers that promote effectiveness and mutual success, and foster additional flexibility and creativeness in resolving challenging situations. Advocate and influence for best outcomes.
  • Serve as the primary contact and SME for several client relationships. Recognize opportunities to improve operational effectiveness, coordinate with Manager, and implement proposed solutions in conjunction with Snap's partners/clients. Prepare and participate in relationship reviews.
  • Consistently demonstrate Snap's core values: integrity, passion, perseverance, accountability, and innovation.
  • Constantly demonstrate informal leadership. Serve as an escalation point and subject matter expert for other team members. Serve as the team lead in absence of the team manager.
  • Support new peers through advanced and strategic job training.
  • Occasional local and national travel, as required.
  • Perform other duties as assigned and deemed appropriate.
  • High school diploma required
  • Bachelor’s degree strongly preferred
  • Occasional night and weekend work
  • 3+ years of applicable experience
  • Understand the fundamentals of coordinating resources and timeline applications.
  • Adaptable and open-minded; coping effectively with complexity and changing priorities.
  • Extremely organized, detail oriented and analytical with the ability to work autonomously in a high-volume work environment.
  • Excellent verbal and written communication skills.
  • Strong critical thinking with the ability to identify problems and formulate decisions independently.
  • Strong interpersonal and relationship-building skills.
  • Computer proficiency in the use of email and Microsoft Office. G-Suite and Salesforce experience is a plus.
  • Must possess strong calculative skills to determine job costing, discounting and calculating profit margins.
  • Ability to obtain detailed knowledge of services and technical applications.
  • Decision-making and leadership capabilities.
  • Year-End Discretionary and “On the Spot” Bonuses

• Spontaneous Company Lunches

  • Casual Attire

• Free, Independent Financial Advisory Services

  • Opportunity for Growth
  • Medical and RX Insurance
  • Vision Insurance
  • Dental Insurance
  • Life Insurance
  • Critical Illness and Accident Insurance
  • Short Term and Long Term Disability
  • FSA, Dependent Care FSA and HSA
  • Virtual Urgent Care and Mental Health Package

• 401(k) Discretionary Matching Program

  • Giving Back to the Community
  • Performance-Based Rewards

• Sporting Event Tickets

  • Company Outings

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