Project Management Specialist IMEA
Skills
About This Role
Job Purpose
The Regional Customer Service Transformation Project Manager will be managing Customer Service Transformation projectswithin the region to achieve 2026 & 2027 roadmap.Under the accountability of the Regional CS Manager, you will manage the customer service transformation projects incollaboration with the country project team in order to implement the Blueprint and the CS function, the Target Operating Model(processes) as well as the tools for Air & Ocean.Reporting directly to the Regional A&O Customer Service Manager and functionally to the Global A&O Customer ServiceManager, you will play a crucial role in driving organizational and transformational change throughout the network to enhanceservice quality and customer satisfaction
Key Accountabilities
- Manage Customer Service Transformation projects in collaboration with the country project team
- Implement the project governance with the country project team
- Monitor and report project status/planning to the Regional and Global CS Managers
- Manage risks during project and manage mitigation plan accordingly
- Ensure adoption of the target operating model during project
- Ensure adoption of Customer Service tools during project
- Implement key performance indicators (KPIs) during project
- Collaborate with BPS team and C-View team during implementation and hypercare
- Lead and share outputs from Return of Experience after project
- Report and escalate to global and regional management as needed
- As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed.
- By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
- Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com.
- We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamilier
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