Project Coordinator

Summary

Key Responsibilities

• Customer Service skills are key in this role, understanding the customer requirements, communicating and delivering are key components to the success of this position
• Coordinate and schedule installation and reline projects from initiation to completion.
• Research’s power, air and all other technical aspects of each machine to be installed and prepares preinstall customer checklist and associated documents
• Distributes preinstall checklist and obtains customer confirmation & sign back.
• Arrange logistics for equipment, materials, and field crews to job sites.
• Coordinates with customer, freight company, rigger, service team leader & applications
• Proactively determines the need for specialty tools, lifting equipment, personnel lifts etc. and ensures these items are available when Field Service Technicians arrive on site
• Ensure compliance with safety standards and company policies during field operations.
• Assist in preparing and reviewing work permits, job hazard analyses, and site surveys.
• Accurately quote for Recondition equipment, Fabrication, and installation in
• Maintain accuracy in data entry into project systems
• Leverage AI to improve quote accuracy and improve response times
• Manage multiple projects
• Prioritize workflow and determine the importance and accuracy of work
• Provide timely reporting on project status, issues, and resolutions to management.
• Support project close-out activities, including documentation, client feedback, invoicing and A/R management
• The ability to maintain a high degree of customer satisfaction and adhere to our service management principles.

Qualifications

• Prior experience in project coordination within industrial installations, construction, or equipment relines preferred.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent communication and problem-solving abilities.
• Knowledge of safety practices and procedures in industrial environments.
• Proficient in project management tools and MS Office Suite.
• College degree preferred; equivalent experience considered
• Bi-lingual Spanish a plus!

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