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Program Support Specialist

Residential Transitions, Inc.
Minneapolis, USA
Full-time
No Prior Experience Required
Onsite
USD 20.64-20.64 hourly
Discovered 1 months ago

Full Job Posting

  • Provide direct support to individuals served in residential programs in alignment with their Coordinated Service and Support Plans (CSSPs) and Positive Support Transition Plans (PSTPs).
  • Maintain a safe, structured, and therapeutic environment for individuals served across different program settings.
  • Step into programs on short notice to provide coverage for call-outs, emergencies, or to support minimum staffing ratios.
  • Offer temporary coverage to allow program staff to take scheduled meal and rest breaks.
  • Assist with activities of daily living (ADLs), medication administration (if trained and delegated), meal preparation, community outings, and behavioral support as needed.
  • Document daily progress, incident reports, and behavioral observations in accordance with 245D and RTI documentation standards.
  • Communicate effectively with program staff, Program Managers, Regional Directors, and the on-call team to ensure smooth transitions and accurate handoffs between shifts.
  • Demonstrate flexibility and reliability when adjusting to different programs, team dynamics, and client needs.
  • Support consistency in service delivery and reinforce person-centered practices across all CRS locations.
  • Maintain confidentiality and uphold RTI’s core values and professional standards.
  • High school diploma or GED
  • Minimum of one year of experience working with individuals with mental health diagnoses, developmental disabilities, or behavioral challenges preferred.
  • Must possess a valid driver’s license, reliable transportation, and an acceptable driving record.
  • Ability to meet DHS 245D requirements, including background study clearance and training compliance.
  • Strong communication, problem-solving, and de-escalation skills.
  • Flexibility and willingness to work across multiple program sites.
  • Must be able to work independently and adapt quickly to changing needs.
  • Bachelor's degree in one of the behavioral sciences fields OR 2000 hours of supervised experience providing clinical services in mental health or children's emotional care.
  • Generous PTO: Accrue paid time off based on tenure: up to 80–168 hours annually depending on years of service
  • On-Demand Pay: Access your earned pay anytime.
  • Paid Holidays: 7 company-paid holidays + 1 floating holiday.
  • Retirement: 401(k) with company matching contribution.
  • Health Benefits: Medical, dental, and vision insurance.
  • Professional Growth: CEU courses, clinical supervision, and monthly paid trainings relevant to services provided.
  • Career Advancement Opportunities: Grow within RTI.
  • Walk, stand, sit, bend, climb stairs, use a ladder, and perform crisis prevention/intervention techniques
  • Use hands for writing, typing, data entry, and medication dispensing
  • Lift up to 40 lbs. and occasionally exert physical effort during duties
  • Maintain vision and hearing necessary for reading charts, operating office equipment, using a computer, and driving a vehicle
  • AM Float (Monday–Friday, 7:30 AM – 4:00 PM)
  • PM Float (Monday–Friday, 3:30 PM – 12:00 AM)

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