Program Specialist III

Qualifications

• Required Education and Experience:
• Bachelor’s degree or equivalent combination of education and experience.
• Four years of related experience.

Preferred Qualifications:

• Experience administering or coordinating standardized, certification, licensure, or academic testing programs.
• Experience supervising or training student employees or support staff.
• Experience interpreting and enforcing testing policies, procedures, and security protocols.
• Experience providing customer service in a higher education, testing, or student services environment.
• Experience handling confidential records and maintaining compliance with security requirements.
• Experience using computerized scheduling, registration, and record-management systems.
• Knowledge, Skills, and Abilities:
• Ability to multitask and work cooperatively with others.
• Knowledge of word processing and spreadsheet applications.
• Excellent verbal and written communication skills.
• Strong interpersonal, organizational, and customer service skills.
• Maintains attention to detail and utilizes sound judgment.

Responsibilities

• Program Development and Coordination
• Plans, develops, implements, coordinates, and monitors programs and services to facilitate program goals.
• Monitors incoming service requests and triages/escalates to appropriate staff/team.
• Coordinates specialized program communications and marketing materials.
• Reviews reports as needed
• Staff and Resource Management
• Oversees the work of assigned program staff.
• Manages student technicians as needed.
• Transcript Analysis and Admissions Support
• Examines and evaluates academic transcripts and supporting credentials to determine undergraduate admission eligibility.
• Interprets and applies admission policies and requirements when reviewing applicant records.
• Processes applicant documents and maintains accurate records within university systems.
• Communicates with prospective students, parents, and academic departments regarding admission requirements and application processing.
• Assists with undergraduate admissions operations, special projects, and related administrative functions.
• Ensures compliance with university, state, and federal regulations governing student records and admissions processes.
• Policy and Compliance
• Interprets policies, rules, and regulations, and ensures they are followed.
• Recommends program guidelines, procedures, policies, rules, and regulations.
• Communication
• Shares messaging with appropriate team members and reviews for accuracy.
• Confers with staff on program issues and recommends solutions.
• Professional Development
• Participates in workshops, conferences, and research to enhance job skills.
• Supports a personal professional development plan to sustain and evolve proficiency in digital learning environment practices.
• Program Evaluation and Reporting
• Conducts evaluations of digital learning environment operations.
• Attends meetings and conferences to share progress on program activities as needed.

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