Program Manager – Transformation & Delivery
Role Overview
Lead complex, cross-functional transformation programs from mobilization through execution and benefits realization.
Own end-to-end program delivery, governance, stakeholder management, resource planning, risk and dependency management, and delivery of defined business outcomes.
The programs involve data, analytics, automation, and technology.
Key Skills for This Role
Full Job Posting
Role overview
Lead complex, cross-functional transformation programs from mobilization through execution and benefits realization.
Own end-to-end program delivery, governance, stakeholder management, resource planning, risk and dependency management, and delivery of defined business outcomes.
The programs involve data, analytics, automation, and technology.
End-to-end program delivery
- Lead programs from initiation and mobilization through delivery and closure.
- Own program scope, milestones, deliverables, acceptance criteria, quality, risks, and dependencies.
- Establish delivery plans, timelines, milestones, and success measures.
- Coordinate multiple workstreams and align them with overall program objectives.
- Track progress and proactively address delivery risks and deviations.
Enterprise mobilization and governance
- Establish program structures, governance frameworks, operating rhythms, and delivery controls.
- Set up governance forums, steering committee meetings, status reviews, and executive reporting mechanisms.
- Drive alignment across business units, functions, and entities.
- Maintain program documentation, RAID logs, action trackers, and governance dashboards.
- Ensure adherence to agreed delivery standards, processes, and quality controls.
Stakeholder and escalation management
- Build and maintain relationships with senior business, technology, and functional stakeholders.
- Facilitate discussions about strategic priorities, program risks, dependencies, and delivery challenges.
- Manage escalations and drive timely resolution of critical issues.
- Communicate program status, risks, dependencies, and key decisions clearly to leadership.
- Support collaboration across cross-functional and geographically distributed teams.
Candidate profile
- Experienced program manager with strong experience managing large-scale transformation initiatives involving data, analytics, automation, and technology.
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