Program Manager II, Strategic Initiatives, MENA, Ultra Fast Grocery

Overview

Partner Onboarding & Merchant Launch

• Lead end-to-end partner onboarding programs, including new merchant acquisition, integration, and launch
• Manage merchant expansion initiatives to scale from current operations to 5+ merchants per country
• Coordinate with cross-functional teams to ensure successful merchant launches and ongoing relationship management
• Own the merchant onboarding lifecycle, ensuring timely delivery of all capabilities and requirements

Contracts & Legal Matters

• Partner with Legal teams to negotiate and execute partnership agreements, including Master Service Agreements (MSAs), addendums, and heads of terms
• Manage contract lifecycle from drafting through signature, ensuring compliance with company policies and financial requirements
• Coordinate contract reviews, approvals, and amendments with internal stakeholders and external partners
• Ensure all legal documentation is properly stored and tracked in Contract Central

PMO & Technical Program Management

• Build and manage PMO project schedules, plans, and metrics to support program delivery

New Initiatives & Programs

• Scope and deliver complex, business-critical programs end-to-end, driving overall program strategy and roadmap
• Define business and systems requirements working with internal and external stakeholders
• Lead strategic initiatives such as new market launches, service expansions, and operational improvements
• Develop and execute project plans from design to release, securing resources and managing implementation

Basic Qualifications

• 5+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• Experience implementing repeatable processes and driving automation or standardization
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Experience defining and executing program requirements
• <di