Program Manager, AI Enablement & Workforce Readiness

Role overview

Compensation

• Expected hiring range is CAD 96,000 to CAD 120,000 based on a 35-hour work week; offered salary depends on qualifications, experience, market conditions, and internal equity.

Qualifications

• At least five years of experience leading complex learning, organizational effectiveness, capability, change enablement, workforce planning, or related initiatives.
• Experience leading cross-functional work in a complex, evolving organization and influencing without direct authority.
• Ability to translate business strategy and emerging technology into practical capability, learning, and adoption plans.
• Working knowledge of AI-enabled work, digital adoption, responsible use, and conditions supporting successful adoption.
• Strong program and project management, including planning, governance, risks, dependencies, budgets, vendors, and executive reporting.
• Analytical problem-solving skills, meaningful measurement, and use of data, feedback, and insights.
• Excellent communication, facilitation, and presentation skills for varied audiences.
• Experience with champion networks, communities of practice, insurance, financial services, retail, or distributed organizations is an asset.
• A degree or equivalent experience in a related field; certifications in program/project management, change management, adult learning, or workforce planning are assets.

Responsibilities

• Lead People & Performance components of the workforce roadmap and manage program scope, objectives, deliverables, milestones, resources, risks, dependencies, budgets, governance, and executive reporting.
• Translate transformation priorities into workforce readiness, future skills, capability, role, workflow, and learning requirements with cross-functional partners.
• Coordinate capability mapping, skill-gap analysis, and future capability planning; support workforce planning, role design, mobility, career pathways, reskilling, and talent pipelines.
• Build and lead the AI Champion Network, defining its operating model, expectations, priorities, measures, and cadence.
• Develop role-based learning pathways and practical resources with Learning & Development and external vendors.
• Help employees and leaders use AI responsibly and evaluate AI-generated work for quality, usefulness, completeness, risk, and need for human review.
• Support successful adoption and address barriers related to capability, confidence, behaviours, processes, expectations, and leadership.
• Measure program delivery, readiness, capability, adoption, workflow application, and business impact; report results and improve enablement.

Benefits and workplace

• The employer describes an open, flexible, and welcoming workplace, development opportunities, paid Values Days, paid Volunteer Days, and assistance for approved work-related training and development.

Recruitment AI disclosure

• Recruitment AI is used only to transcribe candidate-call notes with consent and is not used to screen, evaluate, or select candidates.