Business Analyst

Role overview

Compensation

• Expected hiring range is CAD 71,200 to CAD 89,000, based on a 35-hour work week; actual offers depend on qualifications, experience, market conditions, and internal equity.
• The role includes an annual short-term incentive program.

Qualifications

• Bachelor’s degree in computer science, information technology, or a related field.
• At least 3 years of business analysis and at least 1 year of data mapping experience.
• Broad IT domain understanding, technical skills, business intelligence knowledge, and ability to understand user needs.
• Experience using business analysis tools such as process mapping, use cases, and diagrams; experience in business transformation and system implementation.
• Understanding of database systems and SQL; basic T-SQL knowledge.
• Knowledge of white-box, black-box, unit, integration, and regression testing.
• Detail orientation, problem-solving and critical thinking, ability to understand complex information, and strong written and oral communication.
• Intermediate-level ability with Excel and Word.

Responsibilities

• Gather and document business requirements for software development projects; write user stories and acceptance criteria.
• Analyze gathered information and document processes, workflows, and system requirements; create detailed specifications.
• Investigate software issues with other departments; analyze feedback for future product features.
• Identify challenges and propose innovative solutions to improve operational efficiency.
• Maintain a prioritized backlog of user stories, bugs, and technical tasks.
• Participate in sprint planning, reviews, and retrospectives.
• Coordinate with development, customer support, finance, and marketing on product vision and strategy.
• Review application features against acceptance criteria and customer value.
• Recommend automation and technology improvements to business functions and customer-service experience.

Benefits and development

• Offers a competitive annual short-term incentive program, approved work-related training and development assistance, and professional development opportunities.
• Benefits include a total rewards program, flexible paid Values Days, and paid Volunteer Days.