Program Manager

About the role

What you'll do

• Work closely with engineers, product managers, designers, researchers, data analysts, commercial leaders, and operations teams to conceptualise cross-functional initiatives with layered dependencies and plan their execution
• Organise and align multiple stakeholders including third-party partners to drive timely, accountable execution
• Develop a solid understanding of the technical architecture to exercise sound judgment on risks, trade-offs, and cross-team dependencies
• Drive progress transparency through structured communication of status, blockers, and upcoming milestones across all levels of the organisation
• Lead incident coordination, post-mortems, and closure of action items to build systemic resilience over time
• Own go-live orchestration for major launches including rollout gates, rollback triggers, and cross-functional readiness sign-offs
• Track and flag resourcing risks to support delivery pace and quality
• Maintain the programme's source of truth: decision logs, dependency registers, and status documentation
• Contribute to process improvement within the programme scope identifying friction points and proposing better ways of working
• Support and contribute to tools and dashboards that surface delivery health, pace, and quality for the Rides vertical
• Embed AI tooling into core programme workflows synthesizing meeting intelligence, surfacing dependency risks, and maintaining high-quality stakeholder comms at pace and actively raise the team's capability to do the same
• What you'll need
• 5+ years of experience as a Program Manager in a fast-paced engineering organisation
• Bachelor's degree in Computer Science, Engineering, or a related field
• Strong technical aptitude with the ability to understand distributed systems and architectural trade-offs
• Background in fundamental engineering concepts including SSDLC, testing methodologies, API monitoring metrics, and SLAs
• Proficiency with Agile delivery frameworks (Scrum, SAFe, or equivalent)
• Experience managing programmes with significant third-party integration dependencies
• Familiarity with programme management and analytics tooling (e.g. Jira, Confluence, dashboarding tools)
• Operationally fluent with AI tools: for programme synthesis, risk stress-testing, and communication
• Deep familiarity with the delivery complexity of programmes with significant external API and third-party integration dependencies including SLA implications, incident ownership boundaries, and rollback constraints across organisational lines
• Strong communication skills able to distil complex information clearly for both technical and non-technical audiences
• Demonstrated ability to work across multiple teams and manage cross-organisational stakeholders
• Proven ability to operate with confidence in ambiguous, fast-moving environments with frequent priority shifts
• Passionate problem solver who adapts their approach to evolving requirements and organisational contexts
• What we ll provide you
• We offer colleagues the opportunity to drive impact in the region while they learn and grow.
• As a full time Careem colleague, you will be able to:
• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work remotely from any country in the world for 30 days a year with unlimited vacation days per year.
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.