Program Data & Systems Analyst

Required Qualifications & Skills

Desired / Preferred Qualifications

Qualifications

• Required Qualifications & Skills
• Bachelor’s degree in Information Technology, Management Information Systems, Business Analytics, Business Administration, Data Analytics, or a related field and 3–5+ years of relevant professional experience in technical program operations, operational reporting, data analysis, IT service management, business systems analysis, or similar work. (An equivalent combination of education and relevant experience may be considered).
• Demonstrated experience working independently with operational data and enterprise business systems to solve complex reporting or process problems.
• Must be a US Citizen and able to pass a CJIS Background check
• Microsoft Excel: Intermediate to Advanced skills (complex formulas, Pivot Tables, conditional formatting, data validation, chart creation).
• Microsoft PowerPoint: Strong ability to synthesize data and narratives into clean, professional, executive-ready presentations.
• ServiceNow: Power User working familiarity with ServiceNow (navigating the platform, running reports/filters, viewing records/tickets, understanding CMDB/ITSM modules or catalog requests).
• Microsoft SharePoint / M365: Familiarity with document management, lists, permission structures, and version control.
• ITIL Foundation certification (v4 or v5).
• Experience supporting state, local, or federal government contract

Preferred Qualifications

• Experience supporting complex programs or managed-services environments strongly preferred.
• Desired / Preferred Qualifications