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oracle

Infrastructure Operations Manager

SAIC
Washington, USA
Manager · 8+ years experience
Onsite
Discovered Yesterday
servicenow

Full Job Posting

Job Requirements

  • This leader requires an operational mindset with a passion for problem solving in a complex environment. The successful candidate will work at all Infrastructure operational levels of a large Federal Department Agency.
  • This role requires the ability to work with a variety of customer stakeholders to manage priorities and projects as well as hold the program teams accountable to those priorities.
  • Must be familiar with managing contractual deliverables, as well as ticket queues and ticket quality. Familiarity with ServiceNow is required.
  • Experience with major incident and critical situation problem resolutions is a must have.
  • Ensure internal customer satisfaction with IT services by understanding their strategic and tactical needs, making sure actions are taken to close any gaps; influence stakeholders' perceptions of the relevant Infrastructure services.
  • Must possess experience as a leader and mentor in an infrastructure operations environment.
  • Responsible for the technical landscape cutover and production operational support spanning the entire lifecycle of the strategic platform or portfolio of IT solutions and applications.
  • Ensure internal customer satisfaction with IT services by understanding their strategic and tactical needs, making sure actions are taken to close any gaps; influence stakeholders' perceptions of the relevant services
  • Serve as a leader and mentor; demonstrate ability to coach and hold teams accountable.
  • Bachelor’s and fourteen (14) years or more experience; Masters and twelve (12) years or more experience; PhD or JD and nine (9) years or more experience.
  • At least 8 years of management experience with an emphasis on Infrastructure programs and/or projects, including mission critical programs, IT systems implementation and solution development.
  • At least 3 years of experience interfacing and presenting to executives.
  • At least 4 years of proven experience managing a program with at least 100 personnel delivering Infrastructure Operations Support Services.
  • Additional Skills
  • Ability to work independently and manage multiple demands on time, in cross-functional hybrid environment.
  • Strong collaboration skills using a solutions and customer-service-oriented approach.
  • Additional Notes
  • U.S. Citizen or Green Card Holder. Ability to attain a Public Trust clearance.

Required Experience

  • Effective team leadership skills strongly preferred, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.

Preferred Qualifications

  • Effective team leadership skills strongly preferred, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.

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