Program Assistant

Role overview

Compensation and contract

• Salary is $34.75–$41.34 per hour.
• The posting describes a replacement contract until May 1, 2027.

Primary responsibilities

• Respond to current and prospective student inquiries by phone, email and in person; provide information and assistance to students, applicants and faculty.
• Coordinate documentation and processes for recruitment, admissions, registration, awards, curriculum changes, examinations, graduation and student requests.
• Support recruitment, retention and promotional activities, including open houses, information sessions and program website content.
• Provide committee support by preparing agendas and documents, recording minutes, maintaining files and following up on issues.
• Prepare documents, forms, correspondence and reports for department and program leaders.
• Assist with student advising, retention and orientation; assess student profiles against registration requirements.
• Maintain databases and provide admissions, registration, retention and capacity data; assist with surveys and special projects.
• Coordinate academic activity logistics, including thesis defenses, internships, candidate interviews and orientation.
• Enter part-time faculty postings and contracts and teaching assistant contracts into relevant systems.
• Assist with program proposals and curriculum changes, support office and space administration, and provide staff coverage as needed.

Qualifications

• ACS in Office Studies or a related discipline and two to four years of related work experience.
• Good spoken and written English (Level 4) and basic spoken and written French (Level 3) are required.
• Intermediate knowledge of Word and Excel is required.
• Requires strong communication, interpersonal, organizational and customer service skills; attention to detail; and ability to manage high inquiry volumes.
• Requires resourcefulness, prioritization, ability to work with minimal supervision and teamwork.
• Knowledge of university academic policies and procedures is an asset.
• Prior knowledge of SIS, CCMS or AEM is an asset; knowledge of faculty curriculum, university rules, admissions and registration processes is also an asset.

Work location

• The position is based at Concordia University's Sir George Williams campus in downtown Montreal and includes responding to inquiries in person.

Application note

• Applicants are encouraged to include a cover letter explaining their interest and fit. Shortlisted candidates' language and computer skills will be tested.