Program Assistant

Role overview

Primary responsibilities

• Respond to current and prospective student, faculty, and public inquiries by phone, email, and in person.
• Coordinate documentation and processes for recruitment, admissions, registration, awards, curriculum changes, exams, graduation, and student requests.
• Support recruitment, retention, open houses, information sessions, program web information, and promotional materials.
• Prepare committee agendas and documents, take minutes, maintain files, and follow up on committee matters.
• Prepare documents, forms, correspondence, and reports for department and program leaders.
• Assist with student advising, retention, orientation, and assessment of student profiles against registration requirements.
• Maintain unit databases and provide admissions, registration, retention, and program-capacity data; assist with surveys and projects.
• Coordinate logistics for thesis defenses, internships, candidate interviews, orientation, and other academic activities.
• Enter part-time faculty and teaching assistant postings and contracts into appropriate systems.
• Assist with program proposals and curriculum changes, support office and space administration, and provide staff coverage.

Qualifications

• Attestation of College Studies in Office Studies or a related discipline and two to four years of related work experience.
• Level 4 spoken and written English and Level 3 spoken and written French are required.
• Intermediate knowledge of Word and Excel is required.
• Strong interpersonal and communication skills, organization, attention to detail, and capacity to handle a high volume of inquiries.
• Ability to prioritize, work resourcefully with minimal supervision, and contribute to a team.
• Knowledge of university academic policies and procedures is an asset.
• Prior knowledge of SIS, CCMS, or AEM is an asset; knowledge of curriculum, university rules, and admissions and registration processes is also an asset.

Compensation

• Salary is $34.75 to $41.34 per hour.

Workplace

• The position is based at the Sir George Williams downtown campus and includes in-person student support.