Program Assistant

Role overview

Student and academic program support

• Respond to current and prospective student inquiries by phone, email, and in person and provide information to students, applicants, and faculty.
• Coordinate documentation for recruitment, admissions, registration, awards, curriculum changes, exams, graduation, and student requests.
• Support recruitment and retention activities, open houses, information sessions, and program website and promotional materials.
• Assist with student advising, retention, and orientation and assess profiles against registration requirements.
• Maintain program databases and provide admissions, registration, retention, and program capacity data; assist with surveys and special projects.

Administrative coordination

• Act as committee secretary, preparing agendas and documents, recording minutes, maintaining files, and following up on issues.
• Prepare documents, forms, correspondence, and reports for department and program leaders.
• Coordinate logistics for thesis defenses, internships, student interviews, orientation, and other academic activities.
• Enter part-time faculty and teaching assistant postings and contracts into appropriate systems.
• Assist with new program proposals and curriculum changes and enter information into systems.
• Support space and office administration and replace other staff members as needed.

Qualifications

• Attestation of College Studies in Office Studies or a related discipline and two to four years of related work experience.
• Level 4 spoken and written English and Level 3 spoken and written French.
• Intermediate Word and Excel skills, including document preparation, spreadsheets, and statistical information from data.
• Strong communication, interpersonal, organizational, and customer service skills; attention to detail and ability to handle high inquiry volumes.
• Able to set priorities, work resourcefully with minimal supervision, and contribute to a team.
• Knowledge of university academic policies and procedures, SIS, CCMS, AEM, faculty curriculum, university rules, and admissions and registration processes is an asset.

Compensation

• Salary is $34.75 to $41.34 per hour.

Workplace

• The position is based at Concordia University’s Sir George Williams campus in downtown Montréal and includes in-person student inquiries.