Program Assistant

Role overview

Compensation

• Salary is $34.75 to $41.34 per hour.

Primary responsibilities

• Respond to current and prospective student inquiries by phone, email, and in person; provide information and assistance to students, applicants, faculty, and the public.
• Coordinate documentation for recruitment, admissions, registration, awards, curriculum changes, exams, graduation, and student requests.
• Support recruitment, retention, open houses, information sessions, program web information, and promotional materials.
• Coordinate committee agendas and documents, take minutes, maintain files, and follow up on issues.
• Prepare documents and reports; assist with student advising, retention, orientation, and registration-profile assessment.
• Maintain databases and provide admissions, registration, retention, and program-capacity data; assist with surveys and special projects.
• Coordinate academic activity logistics, enter faculty and teaching assistant postings and contracts, and assist with program proposals and curriculum changes.
• Support space and office administration and replace staff members as needed.

Qualifications

• ACS in Office Studies or a related discipline and two to four years of related work experience.
• Good spoken and written English knowledge at Level 4 and basic spoken and written French knowledge at Level 3 are required.
• Intermediate knowledge of Word and Excel is required.
• Strong communication, interpersonal, organizational, and customer service skills; attention to detail and ability to handle a high volume of inquiries.
• Ability to prioritize, show resourcefulness, work with minimal supervision, and work in a team.
• Knowledge of university academic policies and procedures, SIS, CCMS, AEM, curriculum, university rules, admissions, and registration processes is an asset.

Campus and department

• The department is based at the Sir George Williams Campus in downtown Montreal.