Program Assistant

Role overview

Responsibilities

• Respond to current and prospective student inquiries by phone, email, and in person; provide accurate information to students, applicants, and faculty.
• Coordinate documentation for recruitment, admissions, registration, awards, curriculum changes, exams, graduation, and student requests.
• Support recruitment, retention, open houses, and information sessions; monitor program website information and update promotional materials.
• Provide committee secretarial support, prepare agendas and meeting documents, record minutes, maintain files, and follow up on issues.
• Prepare documents, forms, correspondence, and reports for department and program leaders.
• Assist with advising, retention, orientation, and assessing student profiles against registration requirements.
• Maintain unit databases and provide admissions, registration, retention, and capacity data; assist with surveys and special projects.
• Coordinate logistics for thesis defenses, internships, candidate interviews, orientation, and other academic activities.
• Enter part-time faculty postings and contracts and teaching assistant contracts into appropriate systems.
• Assist with program proposals and curriculum changes; support space and office administration and staff coverage.

Qualifications

• ACS in Office Studies or a related discipline and two to four years of related work experience.
• Good spoken and written English (Level 4) and basic spoken and written French (Level 3) are required; language skills will be tested.
• Intermediate knowledge of Word and Excel is required.
• Strong communication, interpersonal, organizational, customer service, teamwork, and attention-to-detail skills are required.
• Ability to prioritize, work resourcefully, and operate with minimal supervision is required.
• Knowledge of university policies and procedures is an asset.
• Prior knowledge of SIS, CCMS, or AEM is an asset; knowledge of curriculum, university rules, admissions, and registration processes is also an asset.

Compensation

• Salary is $34.75 to $41.34 per hour.

Workplace

• The position is based at Concordia University's Sir George Williams campus in downtown Montréal.