Program Assistant

Role scope

Student and program administration

• Responds to student, applicant, faculty, and public inquiries by phone, email, and in person.
• Coordinates documentation for recruitment, admissions, registration, awards, curriculum changes, exams, graduation, and student requests.
• Supports advising, retention, orientation, and assessment of student profiles against registration requirements.
• Maintains databases and provides admissions, registration, retention, and program-capacity data.

Department and committee support

• Supports recruitment and retention events and maintains program website information and promotional materials.
• Prepares committee agendas and documents, records minutes, maintains files, and follows up on issues.
• Prepares correspondence, forms, reports, and other documents for department and program leaders.
• Coordinates academic activity logistics, including thesis defenses, internships, interviews, and orientation.
• Enters part-time faculty and teaching assistant postings and contracts into designated systems.
• Assists with program proposals, curriculum changes, office administration, and staff coverage.

Qualifications

• Attestation of College Studies in Office Studies or a related discipline and two to four years of related work experience.
• Good spoken and written English (Level 4) and basic spoken and written French (Level 3) are required.
• Intermediate knowledge of Word and Excel is required.
• Requires communication, organization, attention to detail, prioritization, resourcefulness, teamwork, and customer service skills.
• Knowledge of university academic policies, SIS, CCMS, AEM, curriculum, and admissions or registration processes is an asset.

Salary

• Hourly salary is $34.75–$41.34.

Campus

• The position is based at the Sir George Williams campus in downtown Montréal; duties include in-person student support.