Program Assistant

Position details

Student and academic program support

• Serves as the first contact for current and prospective students, faculty, and the public, responding by phone, email, and in person.
• Coordinates documentation for recruitment, admissions, registration, awards, curriculum changes, exams, graduation, and student requests.
• Supports recruitment and retention activities, program information, and promotional materials.
• Assists with student advising, retention, orientation, and assessment of profiles against registration requirements.
• Maintains databases and provides admissions, registration, retention, and capacity data; assists with surveys and special projects.

Administrative coordination

• Serves as committee secretary, prepares agendas and meeting documents, records minutes, maintains files, and follows up on issues.
• Prepares documents, forms, correspondence, and reports for department and program leaders.
• Coordinates logistics for thesis defenses, internships, interviews, orientations, and other academic activities.
• Enters part-time faculty and teaching-assistant postings and contracts into appropriate systems.
• Assists with program proposals and curriculum changes, supports office and space administration, and provides staff coverage as needed.

Education and experience

• Requires an Attestation of College Studies in Office Studies or a related discipline and two to four years of related work experience.
• Requires good spoken and written English (Level 4) and basic spoken and written French (Level 3).

Skills and preferred knowledge

• Requires intermediate Word and Excel skills, strong communication and interpersonal skills, tact, diplomacy, professionalism, organization, and attention to detail.
• Requires ability to manage high inquiry volumes, set priorities, work resourcefully with minimal supervision, collaborate in a team, and provide customer service.
• Knowledge of university academic policies and procedures is an asset.
• Experience with SIS, CCMS, or Adobe Experience Manager is an asset; knowledge of curricula, university rules, admissions, and registration is also an asset.

Campus

• The position is based at the Sir George Williams Campus in downtown Montréal.