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Professional, Technical Services

Cotality
Dallas, USA
Full-time
Senior · 8+ years experience
Onsite
USD 67000-90002 / year
Discovered 3 weeks ago

Full Job Posting

Our Core Values in Action

Clients First: Deliver "white-glove" service that anticipates executive needs before they arise.

Innovate Always & Make an Impact: Don’t just follow the script. We expect you to refine our processes, automate workflows, and leave every system better than you found it.

Be Yourself & Lift People Up: Act as a mentor and Tier 3 escalation point for our global Service Desk, sharing your expertise to elevate the entire team.

Set the Pace: Operate with a sense of urgency and precision that mirrors the speed of our global business.

Key Responsibilities

Provide dedicated, high-touch technical support for C-level executives and designated VIP staff in Irving, ensuring their productivity and endpoints are never interrupted.

Manage, troubleshoot, and optimize high-tech Microsoft Teams Rooms (MTR) running on Neat, Crestron, and Lenovo hardware. Ensure seamless audio/visual connectivity for executive presentations and meeting spaces.

Resolve complex, multi-tiered end-user technology issues across Windows and macOS endpoints, including printing infrastructure utilizing PaperCut.

Maintain a secure, high-performing endpoint fleet using enterprise tools such as Jamf (macOS), Intune (Windows), CrowdStrike, Zscaler, and BeyondTrust.

Job Qualifications:

8+ years of experience in technical desktop support, with a proven track record of delivering "white-glove" support in VIP, executive, or high-touch business environments.

Hands-on experience configuring, troubleshooting, and supporting Microsoft Teams Rooms (MTR) and conference room AV hardware (Neat, Crestron, Lenovo).

Proficient in the Microsoft 365 ecosystem, endpoint management tools (Jamf for macOS, Intune for Windows), and security/network access tools (CrowdStrike, Zscaler, BeyondTrust).

Deep expertise in general desktop support, enterprise technology troubleshooting, and print management services (e.g., PaperCut).

Experience utilizing ticketing platforms like Atlassian Jira for logging support interactions and maintaining high-quality service records.

Preferred Qualifications:

  • Bachelor’s degree in information technology, Computer Science, or a related field; however, equivalent practical, hands-on experience is highly valued and accepted.
  • Annual Pay Range:
  • Application Window:
  • This opportunity is expected to remain posted through the date identified below, subject to business needs.
  • Thrive with Cotality
  • At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.
  • Highlights, depending on role classification, include:
  • Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
  • Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
  • Health: Multiple medical plan options with mental health and wellness support offerings.
  • Retirement: 401(k) with company match and vesting after one year.
  • Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
  • Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!
  • Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.
  • Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
  • Privacy Policy
  • Global Applicant Privacy Policy
  • By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.
  • Connect with us on social media! Click on the quicklinks below to find out more about our company and associates

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