Représentant du support client

Position Summary

Key Responsibilities

• Customer Engagement: Provide exceptional support via telephone, email, and chat in both English and French.
• Issue Resolution: Answer product/service questions and resolve basic billing, technical, and usage issues using established guidelines.
• System Management & Documentation: Update and maintain accurate records of all customer interactions in internal systems to ensure high data integrity.
• Triage & Escalation: Identify complex issues and route them to senior staff or appropriate departments.
• Continuous Learning: Participate in ongoing training on Cotality products, services, and operational updates.
• Job Qualifications:
• Exigences du poste Exigées
• Scolarité: Diplôme d'études secondaires (DES) ou équivalent.
• Compétences linguistiques: Bilinguisme parfait (à l'oral et à l'écrit) en français et en anglais.
• Compétences techniques: Maîtrise de la suite Microsoft Office.
• Souhaitées
• Expérience: Expérience préalable en service à la clientèle ou dans un centre de contacts.

Required

Preferred

Qualifications

• Required
• Education: High school diploma, GED, or equivalent.
• Language Skills: Bilingual fluency (written and verbal) in English and French.
• Technical Skills: Proficiency with Microsoft Office Suite.
• Experience: Prior customer service or contact center experience.
• Annual Pay Range
• 37,400 - 47,000 CAD
• Thrive with Cotality
• At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.
• Time off: Generous vacation accrual and 11 paid holidays, plus well-being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Extended Healthcare and Dental plan with mental health and wellness support offerings.
• Retirement: Registered Retirement Savings Plan (RRSP) with company match.
• Financial Perks: $500 annual well-being stipend
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!
• Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
• Proficiency with Microsoft Office Suite.
• Prior customer service or contact center experience.
• Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug-Free Workplace.
• Please apply on our website for consideration.
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Preferred Qualifications

• Preferred