Production & Supply Chain Supervisor

Job Description

Production & Order Coordination

• Coordinate with warehouse, sales, procurement, and stitching units to ensure timely production and delivery of customer orders.
• Oversee all products requiring stitching, customization, embroidery, alterations, or production activities.
• Monitor production schedules and ensure orders are completed within committed timelines.
• Coordinate delivery schedules and dispatch planning to ensure smooth order fulfillment.
• Maintain proper follow-up with vendors, stitching units, suppliers, and internal teams regarding pending orders and delivery status.

Quality Control & Product Inspection

• Ensure all products meet company quality standards before dispatch or delivery.
• Monitor stitching quality, measurements, finishing, packaging, labelling, and overall product appearance from outsourced stitching units and vendors.
• Inspect locally and internationally procured products to ensure there are no defects, damages, stains, stitching faults, or specification mismatches.
• Coordinate with vendors, stitching units, and QC teams to resolve quality issues and implement corrective actions.
• Maintain quality control records and monitor recurring quality concerns for operational improvement.

Supply Chain, Sourcing & Procurement

• Monitor inventory levels and coordinate sourcing requirements based on production schedules and sales requirements.
• Coordinate procurement of fabrics, raw materials, accessories, packaging materials, and operational supplies locally and internationally.
• Negotiate pricing, payment terms, production timelines, and supply agreements with vendors, suppliers, and stitching units.
• Maintain relationships with suppliers, production facilities, logistics partners, and service providers to ensure smooth operational flow.
• Coordinate with warehouse teams regarding stock availability, shortages, incoming materials, and inventory movement.

Inventory & Warehouse Coordination

• Monitor stock levels of raw materials, work-in-progress items, and finished goods.
• Ensure accurate inventory tracking and coordination between warehouse and production activities.
• Assist in stock planning, inventory control, and material requirement forecasting.
• Coordinate stock transfers, inventory movement, and warehouse organization where required.

Site Visits, Vendor Coordination & Operational Follow-Up

• Conduct regular on-site visits to warehouses to audit inventory levels, verify stock movement, monitor material availability, and ensure inventory records are accurate and properly maintained.
• Inspect and quality check incoming and outgoing shipments to ensure products meet company standards and approved specifications before delivery or dispatch.
• Coordinate with warehouse teams regarding stock organization, delivery scheduling, inventory discrepancies, pending shipments, and operational issues requiring immediate resolution.
• Visit client sites to resolve technical issues, take linen and uniform measurements, conduct site assessments, and handle operational or technical matters beyond the scope of the sales team.
• Visit vendors, stitching units, factories, and suppliers for quality inspections, production follow-ups, vendor evaluations, and negotiation of pricing, payment terms, production timelines, and supply agreements.
• Coordinate with logistics and transport companies to negotiate competitive delivery rates, transportation terms, and operational service agreements.
• Obtain pricing, quotations, production timelines, minimum order quantities, and credit terms from vendors and suppliers to support the sales team during quotation and project planning stages.
• Coordinate development of samples, approvals, and production prototypes while maintaining proper records of samples, specifications, approvals, and vendor submissions.
• Monitor ongoing projects, production schedules, pending deliveries, vendor commitments, and operational timelines to ensure timely execution of customer orders.
• Maintain proper records of stitching invoices, production costs, sample approvals, vendor transactions, and outsourced production activities.
• Coordinate closely with the accounting and warehouse teams to ensure accurate recording of stock movements, raw materials, work-in-progress items, finished goods, and production-related transactions within the accounting and inventory systems.
• Prepare stitching and production reports for submission to the accounts department to support proper inventory accounting, costing, stock reconciliation, and financial reporting processes.

End-of-Life Linen Program & Recycling Operations

• Support and manage the company’s End-of-Life Linen Program by coordinating collection, segregation, tracking, reporting, and export operations related to used hospitality linen and textile products.
• Coordinate timely and secure collection of end-of-life linen from client locations while ensuring proper handling, documentation, and inventory tracking procedures are followed.
• Ensure removal of client branding, labels, embroidery, and identification markings from collected linen items prior to processing, recycling, resale, or export activities.
• Prepare and maintain detailed reporting for clients regarding collected quantities, item categories, material classifications, collection schedules, and recycling/export activities.
• Supervise sorting, segregation, and categorization of collected linen based on:
• Product category
• Fabric/material composition
• Item condition
• Reusability or recycling requirements
• Coordinate preparation, packaging, storage, and container planning for export shipments related to end-of-life linen and textile products.
• Coordinate with logistics providers, freight forwarders, and shipping companies regarding export documentation, container movement, freight rates, and shipment timelines.
• Maintain proper records of collections, stock movement, export quantities, recycling activities, and inventory balances related to the linen lifecycle program.
• Coordinate with warehouse, operations, and accounts teams to ensure accurate tracking and reporting of collected materials, processed inventory, and exported goods.
• Support development of operational workflows, reporting structures, and inventory controls for the company’s textile recycling and sustainability initiatives.
• Factory Operations & Team Management (Future Factory Operations)
• Support development of operational workflows, production systems, and factory procedures as the company expands manufacturing operations.
• Once factory operations are established, the candidate will be responsible for overseeing full factory operations including production planning, workforce coordination, operational efficiency, quality control, and delivery timelines.
• Supervise factory staff including master tailors, stitching operators, helpers, QC staff, warehouse teams, and labor staff.
• Ensure factory productivity, operational efficiency, discipline, and quality standards are maintained.
• Coordinate production targets, workforce planning, and operational improvements to support company growth.

Requirements

• Bachelor’s Degree or Diploma in Supply Chain, Industrial Engineering, Textile Engineering, Operations Management, or related field preferred.
• Minimum 3–6 years of relevant experience in production, textile, linen, stitching, manufacturing, or supply chain operations.
• Strong understanding of stitching processes, textile production, production coordination, inventory management, and quality control.
• Experience coordinating with outsourced stitching units, suppliers, vendors, and production facilities.
• Good understanding of sourcing, procurement, warehouse coordination, and inventory control.
• Strong negotiation, follow-up, organizational, and communication skills.
• Ability to manage multiple orders, deadlines, vendors, and operational activities simultaneously.
• ERP/CRM knowledge (Odoo preferred).
• Good English communication skills. Arabic is highly preferred.
• Valid and transferable Iqama preferred.

Preferred Candidate Profile

• Hands-on and operationally strong
• Strong attention to detail and product quality
• Experience in hospitality linen, uniforms, textiles, apparel, or manufacturing industries preferred
• Able to independently manage production follow-ups and operational coordination
• Strong leadership and problem-solving skills
• Comfortable working in fast-paced operational environments
• Capable of leading future factory operations and managing production teams as the company scales manufacturing operations