Product Support – Project & Coordination Officer

About the Role

Responsibilities

Project & Task Execution

• Support the Product team in executing and tracking multiple projects running in parallel.
• Execute assigned tasks and mini‑projects and highlight delays or issues early.
• Maintain project trackers, action logs, and basic reporting for assigned initiatives.

Customer & Client Interaction

• Contact customers via phone (and other approved channels) to support cross‑sell and product deepening initiatives, obtain missing or additional documentation, clarify customer requirements or feedback related to product initiatives.
• Ensure all customer interactions are conducted professionally and in line with bank policies and compliance requirements.
• Accurately document customer interactions and outcomes.

Data Review & Rectification

• Assist in reviewing customer data /product databases to identify gaps, inconsistencies, or quality issues.
• Identify missing or incorrect information and report it for correction.
• Support data clean‑up and validation exercises as instructed.

Cross‑Functional Coordination

• Coordinate with Sales, Branches, Call Centre, Operations/Athena.
• Support product roll‑outs by liaising with frontline teams and addressing basic queries.
• Redirect queries to the appropriate team when required.

General Support

• Support product campaigns and launches with basic coordination tasks.
• Handle ad‑hoc administrative or operational tasks assigned by the Product team.
• Learn bank processes, products, and systems through on‑the‑job exposure.

Qualification & Experience

• Bachelor’s degree in Commerce, Business Administration, Finance, or related field.
• 0-2 years of experience in tele-calling, Back-office operations, or banking operations.
• Fresh graduates with relevant internships or customer‑facing exposure may be considered.
• Exposure to retail banking products or customer servicing activities will be an advantage.