Relationship Manager/Senior Relationship Manager

About This Role

About the Role

This position is responsible for generating fresh deposits by acquiring new-to-bank relationships and engaging potential customers. The role involves active participation in achieving the deposit and revenue targets of the Retail Banking team, as well as meeting Key Performance Indicators (KPIs) / (PAM) targets. The incumbent will also manage the existing deposit portfolio, ensuring coordination with all lines of business and operations to facilitate customer needs. Additionally, this role is responsible for delivering exceptional service to customers and managing key customer relationships, contributing to overall customer satisfaction and loyalty.

Responsibilities

• This position is responsible for generating fresh deposits by acquiring new-to-bank relationships and engaging potential customers.
• Achieve CASA deposit targets according to assigned KPIs and PAM targets through new business sales, referrals, and retention of relationships, with a primary focus on the liability side.
• Attain NTB (New-To-Bank) liabilities and deposit targets by identifying target markets and potential customers.
• Develop and maintain strong relationships with clients to ensure high levels of customer satisfaction.
• Formulate and execute strategies with detailed action plans to achieve assigned business goals, increase the Bank’s market share in deposits, understand competition, and consolidate and retain business relationships.
• Identify and capitalize opportunities to increase sales to existing customers, maintain appropriate conversion rates, and proactively cross-sell a range of banking products and services.
• Conduct outbound sales calls and proactively identify market opportunities to establish effective lead generation strategies.
• Build and manage a relationship-based portfolio, covering all banking requirements of customers, including KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance.
• Attend networking events to develop and deepen relationships, explore customer needs, and match the Bank’s products with these needs to grow the deposit base.
• Ensure timely management of Enhanced Due Diligence (EDD) and Customer Due Diligence (CDD) in compliance with bank policies and procedures.
• Ensure that all customers are on-boarded in accordance with bank compliance policies and regulatory guidelines.
• Maintain accurate and up-to-date records of customer information following due diligence procedures, including FATCA (Foreign Account Tax Compliance Act) and CRS (Common Reporting Standard).
• Identify and mitigate financial crime risks as per bank policies, procedures, and regulatory guidelines, working closely with the compliance team to implement and monitor these policies.
• Promote the use of Alternative Delivery Channels (ADCs) and adapt to technology initiatives introduced by the Bank.

Qualifications

Minimum Bachelors in Business Administration, Marketing and Finance & Banking and preferably Masters in Business Administration, Marketing, Finance & Banking.

Experience

Minimum 8 to 10 years of front end banking experience (Retail Banking), preferably in GCC.