Product Owner
Role Overview
Reports to the Digital Product Manager and leads definition and delivery of digital capabilities across Rexall pharmacy properties and the Be Well loyalty program.
Shapes products from concept through launch, aligning product vision, roadmap, and priorities with business objectives.
Works closely with engineering, design, pharmacy operations, loyalty, marketing, compliance, and external partners, championing patient needs.
The role is embedded in pharmacy and loyalty operations, shaping clinical capabilities and their adoption across the pharmacy network.
Key Skills for This Role
Full Job Posting
Role overview
Reports to the Digital Product Manager and leads definition and delivery of digital capabilities across Rexall pharmacy properties and the Be Well loyalty program.
Shapes products from concept through launch, aligning product vision, roadmap, and priorities with business objectives.
Works closely with engineering, design, pharmacy operations, loyalty, marketing, compliance, and external partners, championing patient needs.
The role is embedded in pharmacy and loyalty operations, shaping clinical capabilities and their adoption across the pharmacy network.
Product delivery and operations
- Build and maintain a roadmap covering pharmacy, front-store, loyalty, and partner experiences.
- Manage product lifecycle, priorities, delivery timelines, budgets, dependencies, and external integrations.
- Own the backlog, including patient-facing experiences and internal administration tools.
- Define personalized experiences, recommendations, and communications across web, apps, and partner channels.
- Create user stories and acceptance criteria; validate designs and prototypes with design partners.
- Support AI-feature requirements and appropriate quality guardrails.
- Develop pharmacy workflows and standard operating procedures for new digital capabilities.
- Use feedback, analytics, KPIs, dashboards, and market trends to guide product decisions.
- Facilitate sprint reviews, retrospectives, stakeholder workshops, and design-thinking sessions.
- Embed PHIPA, PIPEDA, PCI-DSS, AODA, and WCAG considerations into requirements.
- Support change management and training for pharmacy staff, head-office employees, and patients.
Experience and qualifications
- Requires 5–7 years of product management or product ownership experience, including at least 2 years in healthcare, retail, pharmacy, or a regulated industry handling sensitive data.
- Requires a related college diploma or undergraduate degree, or equivalent experience, education, or training.
- Requires a record of shipping digital products and knowledge of iOS, Android, and web development processes.
- Requires understanding of healthcare or pharmacy workflows, clinical terminology, patient journeys, and care delivery.
- Requires experience with user stories, acceptance criteria, Agile/Scrum, backlog management, sprint planning, and release coordination.
- Requires UX/UI collaboration, product analytics, QA collaboration, and familiarity with Canadian healthcare privacy and compliance frameworks.
- Requires comfort with AI-assisted product-development tools and workflows.
- External integration-partner experience is sought; retail, pharmacy, digital health, loyalty, or patient-facing health-platform experience is an asset.
Tools and practices
- Examples of Agile tools include Jira and Confluence; design tools include Figma and Miro.
- Analytics examples include Amplitude and Google Analytics.
- Relevant integration experience may include API-based vendor integrations and data-sharing agreements.
Employer and hiring information
Rexall describes its culture as inclusive and connected and notes that its hiring process uses AI-enabled tools to assist application assessment; hiring-team members make decisions.
Rexall states that accommodations and accessible formats are available to selected applicants who need them.
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