Product Operations Specialist

Role overview

Pendo administration and adoption

• Own Pendo permissions, metadata mapping, segments, subscriptions, and account hygiene.
• Set and enforce tagging, feature and page naming, and data-integrity standards; audit governance and remediate drift.
• Onboard new applications and product surfaces into Pendo.
• Design and deploy in-app guides, walkthroughs, tooltips, resource centers, and onboarding flows with Product Management and Customer Success.
• Experiment with guide variants, polls, and targeting rules, and report results.

Analytics and collaboration

• Analyze product usage to identify friction, underused features, adoption gaps, and churn-risk signals.
• Build dashboards for adoption, retention, guide engagement, and cohort behavior.
• Provide quantitative user insights for product roadmap discussions.
• Work with product managers to tag and instrument new features before release; align in-app communication with Customer Success and Marketing.
• Provide internal Pendo support through office hours, Slack, documentation, and working sessions.
• Collaborate across teams and support compliance with ISO 27001, SOC 1, and SOC 2 frameworks.

What you bring

• Bachelor’s degree in Business, Information Systems, Product Management, or a related field, or equivalent professional experience.
• 4+ years of hands-on Pendo administration experience in B2B SaaS.
• Pendo Admin Certification required at hire or within the first 90 days.
• Strong analytics skills, including segmentation, dashboarding, and recommendations.
• Working knowledge of HTML/CSS selectors and ability to troubleshoot tagging.
• Track record of in-app guidance improving adoption or reducing support load.
• Ability to establish governance standards across teams and manage concurrent, deadline-driven projects independently.
• Excellent written communication; proficiency with Google Workspace and Microsoft Office.
• Fluent English and ability to overlap with US working hours.

Work environment

• The role is Noida/NCR-based and requires flexibility to work required shifts.
• The role requires compliance with security and remote-working policies.

Compensation and growth

• Compensation is described as competitive and aligned to market standards; no amount or pay cadence is stated.
• The posting notes career growth opportunities.