DevOps Manager

Role and platform

Leadership and operational ownership

• Manage, coach, recruit, onboard, and develop infrastructure engineers; run goals, one-on-ones, feedback, and development plans.
• Set named owners and backups, maintain a prioritized work queue, and ensure commitments and action items are completed.
• Own end-to-end infrastructure change management and consistent completion across applicable environments and regions.
• Maintain trusted documentation, runbooks, diagrams, escalation paths, and environment inventories.
• Own on-call practice, incident severity definitions, blameless postmortems, and remediation tracking.

Cloud platform and delivery

• Own AWS account structure, IAM, networking, service quotas, billing, tagging, and account guardrails.
• Own cloud services across both regions, including capacity, performance, patching, and security posture.
• Manage Linux and Windows server build standards, configuration, patching, hardening, and lifecycle.
• Own Terraform modules, environment composition, state management, and review standards.
• Own the CI/CD fleet across twelve environments and two regions, including release promotion and production approval gates.
• Improve observability and log management; partner with Engineering and QA on deployment risk and environment availability.

Reliability, compliance, and stakeholders

• Own availability and performance objectives and monitoring for production in both regions.
• Run disaster recovery tests against 15-minute RPO and 4-hour partial / 24-hour full RTO objectives, and close findings.
• Produce SOC 2 and PCI DSS evidence and partner with Security on hardening, secrets, remediation, audit readiness, and EU data residency.
• Act as escalation point for customer-impacting infrastructure issues, manage cloud and tooling costs, and coordinate across US and India time zones.

Required qualifications

• 7+ years in DevOps, SRE, or infrastructure engineering, including 2+ years managing a DevOps or infrastructure team.
• Experience hiring, managing performance, and developing infrastructure engineers, including senior engineers and architects.
• Deep hands-on AWS account ownership, including IAM, networking, load balancing, container orchestration, relational databases, and multi-region architecture.
• Working fluency across Linux and Windows Server.
• Terraform at scale and production CI/CD ownership, using AWS CodePipeline and CodeBuild, Spinnaker, GitHub Actions, or comparable tools.
• Experience with audit frameworks such as SOC 2, PCI DSS, or ISO 27001 and ownership of disaster recovery testing.
• Strong written communication; bachelor's degree in Computer Science or related field, or equivalent practical experience.
• Must be legally authorized to work in Canada.

Preferred qualifications

• Multi-tenant SaaS, EU data residency, observability tooling, search infrastructure, .NET hosting, and Windows tools such as Active Directory, IIS, or Group Policy.
• FinOps, Kubernetes, Terraform testing or policy-as-code tools, AWS certification, or experience with AI-assisted delivery tooling.

Working arrangements

• Based in Toronto, Canada, in a hybrid arrangement with access to the Toronto office and flexibility to work from home.
• Participate in escalation coverage and occasional planned off-hours releases, migrations, and disaster recovery testing.