Product Manager (Solutions & Services)
Key Skills for This Role
Full Job Posting
Key Responsibilities:
- Define and maintain the vision, strategy, and multi generations roadmap for Qualitrol’s enterprise software and integrated solutions and services, aligned to business objectives and ARR growth.
- Translate market and customer insights into jobs to be done to enhance asset coverage, intelligence, and scalability.
- Collaborate closely with Product Owners to ensure backlog prioritization, feature definition, and Agile delivery excellence.
- Own solution packaging, pricing, and monetization strategies (integrated hardware/software offerings, tiered SaaS, services bundles, outcome-based offers).
- Partner with Sales and Marketing to develop go-to-market plans, enablement collateral, and value narratives for utilities and OEM partners.
- Establish services KPIs (ARR/MRR, adoption, reliability, NRR, time-to-value, attach rate of services) and run a regular operating rhythm for roadmap and release governance.
- Champion and enable immersive techniques and frameworks for voice-of-customer: enable discovery, lighthouse/beta programs, drive “follow me home” culture with strategic customer accounts.
- Own key integration and architecture decisions across cloud, data platforms, and edge systems (EAM/CMMS, APM, SCADA, PI/OSIsoft, cloud/edge data pipelines, APIs) and ensure alignment with utility standards (NERC CIP, IEC 61850, DNP3, cybersecurity).
- Create implementation blueprints and customer success plans for onboarding, adoption, and value realization.
Skills & Experience
- The successful candidate will be able to demonstrate the following skills and experience:
- BS degree (or equivalent) in Engineering, Computer Science, or related field required
- 5+ years of product management experience in digital services management, enterprise software, or integrated hardware/software solutions for industrial/utility software
- Demonstrated success launching SaaS offerings and building recurring services (onboarding, managed services, premium support, training).
- Strong commercial skills: pricing/packaging, business cases, win/loss, and sales enablement.
- Hands ‐ on with the utility ecosystem: asset health, protection & control, condition monitoring, and maintenance workflows (transformers, generators, breakers, switchgear, cables).
- Technical fluency: cloud platforms, data pipelines, telemetry, APIs, role ‐ based security, and basic AI/analytics concepts.
- Comfort with standards and enterprise constraints in power utilities (e.g., air ‐ gapped networks, change control, cybersecurity reviews, data residency).
- Exceptional communication; able to move from the customer site to the C ‐ suite; crisp storytelling with data.
- Preferred Skills:
- Experience with Qualitrol or adjacent solution providers in Utility T&D/Generation markets.
- Experience with immersive VOC techniques and cultures.
- Experience in digital transformation or service incubation.
- Knowledge of IEC 61850, DNP3, OPC UA, PI/OSIsoft, and enterprise integrations (EAM/CMMS such as Maximo/SAP, APM).
- Background in reliability engineering, predictive maintenance, or grid operations.
- Knowledge of cybersecurity and compliance for clous services
- Exposure to NERC CIP-aligned security practices and/or SOC 2 readiness.
- Working Conditions:
- Travel up to 50% at times for sales visits, customer discovery, deployments, and events
- #LI-JW2
Qualifications
- BS degree (or equivalent) in Engineering, Computer Science, or related field required
- 5+ years of product management experience in digital services management, enterprise software, or integrated hardware/software solutions for industrial/utility software
- Demonstrated success launching SaaS offerings and building recurring services (onboarding, managed services, premium support, training).
- Strong commercial skills: pricing/packaging, business cases, win/loss, and sales enablement.
- Hands ‐ on with the utility ecosystem: asset health, protection & control, condition monitoring, and maintenance workflows (transformers, generators, breakers, switchgear, cables).
- Technical fluency: cloud platforms, data pipelines, telemetry, APIs, role ‐ based security, and basic AI/analytics concepts.
- Comfort with standards and enterprise constraints in power utilities (e.g., air ‐ gapped networks, change control, cybersecurity reviews, data residency).
- Exceptional communication; able to move from the customer site to the C ‐ suite; crisp storytelling with data.
Preferred Qualifications
- Experience with Qualitrol or adjacent solution providers in Utility T&D/Generation markets.
- Experience with immersive VOC techniques and cultures.
- Experience in digital transformation or service incubation.
- Knowledge of IEC 61850, DNP3, OPC UA, PI/OSIsoft, and enterprise integrations (EAM/CMMS such as Maximo/SAP, APM).
- Background in reliability engineering, predictive maintenance, or grid operations.
- Knowledge of cybersecurity and compliance for clous services
- Exposure to NERC CIP-aligned security practices and/or SOC 2 readiness.
- Travel up to 50% at times for sales visits, customer discovery, deployments, and events
About Ralliant
Global precision technology and industrial instrumentation company.
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