Product Manager – Freight Forwarding Services

Overview

Product Manager – Freight Forwarding Services

Logistiq,

Landmark Group

Landmark Group

1973

Product Manager – Freight Forwarding Services

Product Development & Strategy

• Develop and execute Air, Sea, and Road Freight strategies across GCC markets, focusing on Far East and India subcontinent trade lanes.
• Design freight solutions for B2B, retail, and e-commerce clients.
• Identify growth opportunities and enhance service offerings.
• Build competitive value propositions around transit time, pricing, reliability, visibility, and compliance.

Carrier & Vendor Management

• Manage relationships with airlines, liners, transporters, consolidators, and freight partners.
• Negotiate rates, contracts, space allocations, and SLAs.
• Ensure competitive procurement and capacity planning across seasons.
• Monitor carrier performance and improve service quality.
• **Pricing & Commercial Management**
• Create profitable, competitive pricing.
• Support RFQs, tenders, and proposals.
• Partner with sales for freight solutions.
• Monitor market trends and competitor rates.
• Meet revenue, GP, and volume targets.

Operations & Service Excellence

• Coordinate with operations for seamless shipments.
• Standardize SOPs and improve processes.
• Monitor shipment KPIs and performance.
• Proactively resolve escalations and issues.
• Ensure regulatory and customs compliance.

Business Development Support

• Support the commercial team in acquiring new and expanding existing clients.
• Conduct customer presentations and solution workshops.
• Identify cross-selling opportunities (warehousing, FC and last-mile services)

Data Analytics & Reporting

• Analyze shipment trends, profitability, carrier performance, and operational KPIs.
• Prepare monthly business reviews and management reports.
• Use market intelligence and analytics to improve service offerings and margins.
• Recommend corrective actions based on operational and financial performance.

Key Performance Indicators (KPIs)

• Revenue and shipments/ volume growth (Air, Sea & Road Freight)
• Gross profit achievement
• Carrier rate competitiveness
• Customer retention and satisfaction
• New trade lane development
• Operational SLA adherence

Qualifications & Experience

• Bachelor’s degree in Supply Chain, Business Administration, or related field.
• 10–15 years of experience in Freight Forwarding.
• Strong understanding of UAE/GCC freight market dynamics.
• Experience in rate procurement, carrier negotiations, and pricing management.
• Knowledge of customs procedures and freight documentation.
• Experience working with freight management systems.

Key Skills & Competencies

• Freight forwarding expertise
• Commercial acumen
• Pricing and negotiation skills
• Trade lane development
• Vendor and carrier management
• Analytical and problem-solving skills
• Customer relationship management
• Cross-functional coordination
• Strong communication and presentation skills
• Ability to work in a fast-paced environment

Preferred Industry Background

• Candidates from the following industries will be preferred:
• Freight Forwarding

• 3PL / Logistics

• Air Cargo
• GCC Transportation

• Supply Chain & Distribution

• E-commerce Logistics

Behavioral Competencies

• Ownership mindset
• Result-oriented approach
• Strategic thinking
• High adaptability
• Strong stakeholder management
• Attention to detail
• Ability to manage pressure and deadlines