Product Manager and Resident Engineer
Monitor defects, resolve technical issues, and assist customers while collaborating with teams; requires engineering degree, technical training, and strong communication skills.
Skills
About This Role
Overview
Product Manager And Resident Engineer (Commercial Vehicle) - ID 35495 UAE / Dubai 10-15 Years experience N/A - N/A Package On-site Apply for this job Job Summary: Our client, a multinational commercial vehicle company is looking for a Product Manager and Resident Engineer to be based in Dubai.
Key Responsibilities
Monitor and report on recurring defects from the Service Desk system.
Communicate regularly with Regional Technical Support Engineers / Area Service Managers (Middle East), to resolve technical issues.
Assist where required in providing technical information and advice to both importers and fleet operators.
Resolve customer complaints to the satisfaction of the customer and the Company within the given KPI s.
Produce reports and case histories in respect of product failures in accordance with given guidelines.
Produce the Top 10 Middle East defect report monthly for Truck and Bus.
Produce statistical analysis of failure rates from GA systems for all Middle East importers.
Represent the centre in meetings within the company and with Private Capital Importers.
Be an integral part of the Product Management Team and liaison between product and after sales portfolios.
Actively participate in Product Request process for preventative product engineering.
In collaboration with Area Service Managers (Middle East) create and distribute local information bulletins when required.
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