Product & Deployment Lead, EMEA

Location

Role Overview

• We are seeking for a Product & Deployment Lead, EMEA in charge of a team deploying the Global SMS application across multiple countries.
• This role ensures that:
• Deployment activities are delivered on time, within scope, and in compliance with local regulations and organizational standards.
• The deployment framework is always enhanced and scalable for future deployments.
• The position requires:
• Close collaboration within the team and with cross-functional teams, including development, infrastructure, security, and business stakeholders.
• Analytical skills to identify opportunities (automation, simplifications, continuous improvements, …)

Key Responsibilities

• Lead a SMS deployment team
• Execute initial discovery of SMS solution in “MT0” session, identify enhancements and support adequate functional specification requirements definition.
• Prioritize enhancements as pre or post Go Live
• Ensure Pre-Go Live enhancements are within the allocated budget and timeline
• Lead Data Migration, performance testing, integration testing, business continuity testing, …
• Lead UAT (including Data and integration signoff, performance testing if applicable, business continuity testing if applicable, …)
• Support change management (Lead country Expert/key user training, support/monitor champions training execution)
• Successful deployment within time and budget
• Handover support post go live to sustain team
• Monitor post Go Live adoption and defects
• Monitor team resource allocation with support of project planner to avoid under and over utilization
• Monitor and reconcile weekly progress with the project plan
• Communicate to stakeholders on progress and budget
• Have a deployment MFA and increase score to be above 5.5 (out of 7)

Deployment Strategy & Framework

• Contribute to designing the deployment strategy.
• Enhance and improve the existing deployment template in order to:
• Reduce deployment timeline and cost.
• Support standard modular approach.
• Optimize the overall process (Country discovery “MT0”, enhancements definition and prioritization, UAT, signoff, …)

UAT/Test Planning & Strategy

• Continuously enhance the Azure DevOps (ADO) structure to efficiently collect, manage, and act on UAT feedback.
• Review and refine existing test plans and scripts, ensuring they reflect current system requirements and user expectations.
• Maintain and evolve testing assets based on:

• Functional Specification Documents (FSDs)

• System updates and enhancements
• Real-time user feedback during UAT cycles
• Develop testing strategies that align with product goals, emphasizing traceability, coverage, and risk mitigation.
• Collaborate to define and improve the ADO framework for test management and traceability.
• Include data migration, interface, perf testing, DRP/Business continuity, etc

Test Execution & Validation

• Lead and execute functional, performance, and user acceptance tests (UAT) to validate system behavior under diverse conditions.
• Monitor and report on test progress, ensuring transparency and timely escalation of issues.
• Drive defect resolution by coordinating with development and QA teams, ensuring root cause analysis and timely fixes.

Collaboration & Stakeholder Management

• Partner with country stakeholders
• Support change management
• Partner with CTO teams (build, interface, data load) and PMO to ensure alignment across deployment and testing activities.
• Engage with product design engineers, robust design leaders, and business analysts to ensure test coverage reflects business needs.
• Facilitate cross-functional workshops and syncs to align on priorities, timelines, and quality expectations.

Automation & Continuous Improvement

• Propose and contribute to the development of automated regression test suites to enhance testing efficiency and reduce manual effort.
• Participate in root cause analysis (RCA) for defects and document lessons learned to improve future testing cycles.
• Advocate for continuous improvement in testing practices, tools, and team collaboration.

Documentation & Compliance

• Maintain comprehensive documentation of test results, deployment procedures, and validation reports.
• Support internal and external audits by ensuring traceability, compliance, and quality assurance standards are met.
• Contribute to knowledge bases and training materials to support onboarding and knowledge transfer.

Governance & Metrics

• Define and track KPIs for deployment success, test coverage, defect resolution, and UAT satisfaction.
• Establish governance models for deployment approvals, rollback procedures, and change control.
• Provide regular updates to leadership on deployment health, risks, and improvement opportunities.

Qualifications & Skills

• Excellent communication and stakeholder management skills across technical and business domains.
• Fluent English level, any additional languages being an asset
• Negotiation skills (with partners teams, with country, etc)
• Lead external partners teams
• Objective oriented
• Resilient, adaptative to moving environment, creative and solution finder approach
• Proven experience in deployment architecture, test strategy, and system validation in enterprise environments.
• Strong knowledge of Azure DevOps, test automation frameworks, and quality assurance methodologies.
• Ability to lead cross-functional initiatives and drive strategic outcomes in a fast-paced environment.
• If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
• Otis is the world’s leading elevator and escalator manufacturing, installation, and service company.
• We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
• You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers!
• We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.
• We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
• When you join Otis, you become part of an innovative global industry leader with a resilient business model.
• You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
• We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
• Today, our focus more than ever is on people.
• As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.
• We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.
• If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
• Become a part of the Otis team and help us #Buildwhatsnext!
• *Otis is An Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
• To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.*

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