Product Delivery Lead
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Key skills for this role
About the Role
We are looking for a highly technical, execution-focused Product Delivery Lead to bridge the gap between closed sales and active customer success. In this role, you will own the.
Key Skills for This Role
Responsibilities
- Lead end to end technical onboarding and implementation of SaaS solutions for new enterprise customers
- Serve as primary bridge between customer technical teams and internal engineering/data teams to define data ingestion strategies
- Manage complex data requirements, including leading ontology mapping exercises
- Develop, manage, and execute detailed delivery project plans
- Partner with Business Developer to ensure smooth handover from sales cycle
- Create repeatable, scalable onboarding playbooks to reduce friction and speed up delivery
- Troubleshoot early stage data integration roadblocks
Requirements
- Exceptional project management skills with ability to manage complex deployments
- Deep understanding of data flows, APIs, data ingestion, and ontology mapping
- Rapid ability to deeply understand product portfolio and module interactions
- Excellent executive presence and communication skills
- Proactive, fix it first mentality for data integration bottlenecks
Full Job Posting
Role Overview
- We are looking for a highly technical, execution focused Product Delivery Lead to bridge the gap between closed sales and active customer success.
- In this role, you will own the critical onboarding phase, ensuring that new enterprise customers are seamlessly integrated into our SaaS platform despite having highly specific, complex data requirements.
- You will be the orchestrator who turns a signed contract into active, AI driven value.
- Your ultimate goal is to accelerate the 'Time to Value' for our customers.
Jobs To Be Done
- Lead the end to end technical onboarding and implementation of our SaaS solutions for new enterprise customers.
- Serve as the primary bridge between the customer's technical teams and our internal engineering/data teams to define and execute data ingestion strategies.
- Manage complex data requirements, including leading ontology mapping exercises to ensure customer data seamlessly aligns with our AI models.
- Develop, manage, and execute detailed delivery project plans, ensuring timelines, milestones, and customer expectations are consistently met.
- Partner closely with the Business Developer to ensure a smooth handover from the sales cycle and align on strategic customer goals.
- Create repeatable, scalable onboarding playbooks to continuously reduce friction and speed up the delivery lifecycle for future customers.
- Troubleshoot early stage data integration roadblocks, ensuring a frictionless transition into 'business as usual' platform usage.
Skills and Competencies
- Delivery Management: Exceptional project management skills with the ability to herd cats, manage scope creep, and keep complex deployments strictly on schedule.
- Technical Fluency: Deep understanding of how data flows between systems. You don't need to write the code, but you must confidently discuss APIs, data ingestion, and ontology mapping with engineers.
- Product Mastery: Rapid ability to deeply understand our entire product portfolio and how different modules interact with customer data.
- Client Management: Excellent executive presence and communication skills. You can translate highly technical data requirements into clear business outcomes for stakeholders.
- Problem Solving: A proactive, 'fix it first' mentality when dealing with data integration bottlenecks.
KPIs
- Time to Value (TTV): Reduction in the average number of days from contract signature to the customer's first successful use of AI insights.
- Onboarding Success Rate: Percentage of customer implementations delivered on time and within scope.
- Data Integration Efficiency: Reduction in manual interventions or rework required during the data mapping and ingestion phases.
- Customer Satisfaction (CSAT): High satisfaction scores specifically tied to the onboarding and delivery experience.
- Playbook Adoption: Successful creation and internal adoption of standardized delivery processes.
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