Product Analyst, Data Platform and Analytics

Role overview

What you will do

• Analyze product and customer data from analytics tools, feedback platforms, and internal systems to uncover adoption, retention, and engagement trends.
• Define, track, and report metrics including NPS, ARR per user, active users, and firm engagement.
• Build scalable dashboards and reporting that unify data across systems.
• Work with incomplete, inconsistent, and less structured data to ensure accuracy, reliability, and trust.
• Partner with Product Managers to validate hypotheses, measure feature performance, and guide prioritization.
• Connect product usage with revenue outcomes, including projections, retention, and growth modeling, in partnership with Finance.
• Provide insights for go-to-market strategy, customer engagement, and regional performance.
• Promote data-driven decisions across teams, even when data is fragmented or ambiguous.

What you will bring

• At least 3 years of experience in product, business, or data analytics.
• Strong background in data mining, quantitative analysis, and problem-solving.
• Proficiency in SQL and either Python or R for data wrangling and analysis; experience working with APIs.
• Experience with BI and visualization tools such as Power BI; Microsoft Fabric is a plus.
• Exposure to product analytics and feedback platforms such as Pendo.
• Experience working with data platform or engineering teams to improve pipelines and data quality.
• Strong communication and data storytelling skills; able to thrive in ambiguity.
• Self-starter committed to continuous learning and improvement.

Workplace

• Hybrid role requiring three days per week in Caseware's Toronto office at 351 King St E, Suite 1100, Toronto, Ontario.

Compensation

• Annual base salary is CAD $108,000 to $112,000 per year.
• The role is eligible for a discretionary bonus and/or commission, plus benefits. Pay within the range depends on factors including skills, experience, market conditions, and primary work location.

Benefits and culture

• The company describes a collaborative culture, flexible work options, remote opportunities, and generous time off.
• Benefits include health insurance and retirement plans; the company also cites recognition programs, performance bonuses, career growth, and opportunities to work on international projects.

About Caseware