Product Analyst (Client Solutions)
Role Overview
Client-facing Product Analyst in the Retainer team, bridging clients, product capabilities and development teams.
The role combines product consulting, business analysis, customer success and product ownership, helping customers get value from the platform and informing its evolution.
Key Skills for This Role
Full Job Posting
Role overview
Client-facing Product Analyst in the Retainer team, bridging clients, product capabilities and development teams.
The role combines product consulting, business analysis, customer success and product ownership, helping customers get value from the platform and informing its evolution.
What you'll do
- Partner with a client portfolio to understand business requirements, challenges and opportunities and align development priorities with business needs.
- Own client relationships; serve as primary contact for delivery discussions, change requests and product enhancements.
- Challenge requirements, recommend alternatives and advise customers on product capabilities and best-practice use.
- Collaborate with Product, Engineering and Customer Success; facilitate discussions on scope, priorities, timelines and solutions.
- Prioritize requests by customer need, commercial value, product strategy and technical complexity.
- Own client backlogs and refine development requests within Agile sprint cycles; facilitate sprint planning and backlog refinement.
- Identify opportunities that benefit multiple customers rather than bespoke solutions.
- Monitor client satisfaction, delivery performance, roadmap progress and realized business value.
What we're looking for
- Experience as a Product Analyst, Business Analyst, Product Consultant, Customer Success or Solutions Consultant, or in a similar role.
- Strong stakeholder management and influencing skills, including customer and senior stakeholder engagement.
- Experience gathering requirements, defining solutions and translating business needs into actionable deliverables.
- Excellent written and verbal communication; organization and management of competing priorities.
- Collaborative approach and ability to challenge ideas constructively and build consensus across technical and non-technical audiences.
- Agile and sprint-based delivery experience; ability to work under pressure while maintaining customer service standards.
Desirable experience
- Software company, SaaS or technology-led business experience is advantageous.
- Product ownership or management, backlog management, or insurance, insurtech, broking, underwriting or related financial services experience is advantageous.
- User stories, acceptance criteria, functional requirements, Azure DevOps, Jira, Linear or similar workflow tools are advantageous.
- UAT, product testing, quality assurance, data analysis, reporting or process improvement experience is advantageous.
About the company
Ignite Systems develops technology for insurers and brokers to streamline processes and improve customer experiences.
The posting also describes Verisk as providing risk modeling, analytics and technology solutions for property and casualty insurers.
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