Process Reengineering Senior Manager

Job Overview

Core Responsibilities

• Conduct the current state assessment of existing end-to-end processes to identify inefficiencies, pain points, bottlenecks, duplication, and control gaps.
• Conduct process walkthroughs, stakeholder interviews, workshops, and analysis activities to understand operational realities.
• Analyze process performance and root causes to identify opportunities for simplification, standardization, and automation.
• Document findings and translate them into structured improvement opportunities.
• Design target-state processes that improve efficiency, quality, control effectiveness, and user experience.
• Develop process flows, future-state journeys, and identify the automation opportunities.
• Ensure redesigned processes are practical, scalable, and aligned with policy, compliance, and operational requirements.
• Support the definition of business rules, control points, service levels, and handoff mechanisms within target-state designs.
• Work closely with technical teams to translate business process requirements into implementable automation and system-related solutions.
• Support requirements clarification, process logic articulation, and test scenarios preparation activities.
• Contribute to deployment support, issue resolution, and transition into business-as-usual operations.
• Work collaboratively with squad leads, business SMEs, documentation specialists, and technical resources across assigned initiatives.

Qualifications and Requirements

• Bachelor's degree, Industrial Engineering, Business Administration, Operations Management, Information Systems, or related field.
• Preferred Certification: Lean Six Sigma Green Belt.
• Strong knowledge of business process reengineering, process mapping, root cause analysis, and improvement methodologies.
• Good understanding of automation enablement and the translation of business requirements into implementation-ready solutions.
• Ability to work across both business and technical aspects of transformation initiatives.
• Strong analytical, structured thinking, and stakeholder engagement skills.