Process Manager
Role Overview
• Support Asset Services and Tax teams and platforms, including monitoring and supporting platform operations, exception processing and maintenance.
• Monitor dependencies across global teams and vendors in multi-region financial operations, ensuring compliance with regulations and internal controls (e.g., audit, risk, and compliance standards).
• Liaison across Product, Client Services, Asset Services, Tax, Operations and Technology teams.
• Provide domain knowledge of Asset Servicing, Corporate Actions lifecycle, and Tax Services.
• Provide hands-on expertise in SQL (advanced querying, troubleshooting) and Python (scripting, automation, analysis).
• Provide Level 2/3 production & functional support, troubleshooting and resolving production issues across order lifecycle, executions, and post-trade flows.
• Partner directly with the various teams and vendors to ensure post trade platform & system reliability.
• Translate business requirements into technical specifications and solutions.
• Develop, test, and implement system enhancements and fixes.
• Support SQL and Python-based analysis, automation, and tooling.
• Contribute to integration efforts across upstream/downstream systems.
• Operate in a production support environment with tight SLAs, diagnosing issues and documenting/communicating root cause analysis.
• Conduct data analysis and reconciliation support across trade lifecycle.
• Identify process inefficiencies and recommend improvements.
• Experience supporting Asset Services’ operations for Prime Finance or institutional trading businesses is preferred
• Knowledge of global markets, custody models, and cross-border implications
• Experience with vendor platforms (e.g., Broadridge, GLOSS, Global One, SwapOne, S&P IMActions, Geneva)
• Solid understanding of database systems, MSSQL, PL SQL, with experience enhancing & maintaining store procedures
• DevOps Practices: Experience with DevOps practices and tools for continuous integration, deployment, and monitoring in cloud environments, ensuring efficient and scalable software delivery.
• Architectural Knowledge: In-depth understanding of architectural principles, design patterns, and microservices architecture, allowing for the design and implementation of robust and scalable solutions
Full Job Posting
Requirements
- Experience with vendor platforms (e.g., Broadridge, GLOSS, Global One, SwapOne, S&P IMActions, Geneva)
Full Job Posting
JOB DESCRIPTION
- Support Asset Services and Tax teams and platforms, including monitoring and supporting platform operations, exception processing and maintenance.
- Monitor dependencies across global teams and vendors in multi-region financial operations, ensuring compliance with regulations and internal controls (e.g., audit, risk, and compliance standards).
- Liaison across Product, Client Services, Asset Services, Tax, Operations and Technology teams.
- Provide domain knowledge of Asset Servicing, Corporate Actions lifecycle, and Tax Services.
- Provide hands-on expertise in SQL (advanced querying, troubleshooting) and Python (scripting, automation, analysis).
- Provide Level 2/3 production & functional support, troubleshooting and resolving production issues across order lifecycle, executions, and post-trade flows.
- Partner directly with the various teams and vendors to ensure post trade platform & system reliability.
- Translate business requirements into technical specifications and solutions.
- Develop, test, and implement system enhancements and fixes.
- Support SQL and Python-based analysis, automation, and tooling.
- Contribute to integration efforts across upstream/downstream systems.
- Operate in a production support environment with tight SLAs, diagnosing issues and documenting/communicating root cause analysis.
- Conduct data analysis and reconciliation support across trade lifecycle.
- Identify process inefficiencies and recommend improvements.
- Experience supporting Asset Services’ operations for Prime Finance or institutional trading businesses is preferred
- Knowledge of global markets, custody models, and cross-border implications
- Experience with vendor platforms (e.g., Broadridge, GLOSS, Global One, SwapOne, S&P IMActions, Geneva)
- Solid understanding of database systems, MSSQL, PL SQL, with experience enhancing & maintaining store procedures
- DevOps Practices: Experience with DevOps practices and tools for continuous integration, deployment, and monitoring in cloud environments, ensuring efficient and scalable software delivery.
- Architectural Knowledge: In-depth understanding of architectural principles, design patterns, and microservices architecture, allowing for the design and implementation of robust and scalable solutions Nice-to-Have Skills
About eClerx Services Ltd
Provides business process management and data analytics services globally.
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