oracle
Process Associate
IGT Solutions
IND
Full-time
Mid
Onsite
Discovered 2 weeks ago
Communication
Key Skills for This Role
Communication
Full Job Posting
Qualifications
- Proven experience as a Process Associate or in a similar BPO role.
- Excellent communication skills, both verbal and written.
- Proficiency in using voice and chat platforms for customer interaction.
- Knowledge of Blend or similar process management tools is preferred.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Strong problem-solving and analytical skills.
- Attention to detail and a customer-centric approach.
- Basic understanding of the travel industry is an advantage.
- Willingness to learn and adapt to new processes and technologies.
Responsibilities
- Handle customer inquiries and provide timely and accurate responses via voice and chat.
- Ensure a high level of customer satisfaction by delivering exceptional service.
- Collaborate with the Expedia team to understand and meet their specific requirements.
- Maintain accurate records and documentation of all interactions and processes.
- Identify and escalate any potential issues or concerns to the appropriate team leads.
- Assist in process improvement initiatives and implement best practices.
- Stay updated with the latest industry trends and client requirements.
- Maintain a positive and professional attitude at all times.
- Work closely with the BPO team to ensure seamless operations.
About IGT Solutions
IT Services & Consulting16400 employeesFounded 1998
A privately held Indian customer-experience and technology-services provider delivering AI-enabled business operations for global enterprises.
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